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Community


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Outstanding Card Authorisation and refund

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Masonta21
New Contributor
It feels like the bank is failing to do what is supposed to do with people’s money . Refunds are not visible when you call the call centre they cannot even see beyond ones account or even have access to authorisations I am waiting as in yesterday for my refund
Masonta21
New Contributor
I am experiencing a card hold authorisation which the car rental comps had released from their end it does not add up or reflect to my balance and thus is not the first time I experienced this with Standard bank please rectify your systems and problems because that money i used to pay was to make sure I have when the rental is completed. Can I be contacted as to when can I expect the money to be unblocked I cannot go on like this
Lynley26
Occasional Visitor
I am experiencing the same problem. Have your issues been sorted? If yes how long did it take
Damion
New Contributor

I am experiencing a similar situation to this...

 

When will the money be sent back?  

 

JoeleneBrown
Occasional Visitor
Good afternoon
I used a card to swipe to make a payment (I actually inserted the card), it came off my account but was not successful on the receiving company, so I paid with another card.
The 1st transaction is sitting as an outstanding authorisation for 9 days now. I cannot access my own money???

Another transaction to a different provider, airbnb, has also held my funds but theyve confirmed that its released on their side. Standard Bank needs to release my money.

These 2 transactions are a large sum of money that we obviously need.

When will my money be available and will I still earn interest on it?