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Community


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Community

A one-stop forum for all your banking questions

Proof of Payment

Reply
mukharin
New Member

Good day

 

How do i verify a proof of payment?

Reply
7 REPLIES 7
ilanampiti
Community Coordinator

Hi,

I am not sure I understand your query. Please explain to me why you are trying to verify your proof of payment, so I can assist you.

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fanie_dp
New Member
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Stb-crapservice
New Member
We would like to verify a POP because it takes forever for a payment to actually reflex and we would like to verify if the payment was actually made and not a scam. So how do you verify/check/cross check/follow up a proof of payment received.
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Boitumelo
Community Coordinator

Hello there,

 

The best way to resolve this will be to forward us a mail with your query and full account details. We will investigate the transaction and feedback accordingly.

Please mail us here: [email protected]

 

Please let me know should you still need further assistance.

 

Regards,

Boitumelo

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eBukhosini
Occasional Visitor

Hi,

 

I realise that this question was asked in 2017. Please tell me that the online platform now has the functionality for us to check ourselves.

 

Like in FNB, I need to be able to check using a transaction reference if a payment was made or not.

 

Please check and advise.


@Boitumelo wrote:

Hello there,

 

The best way to resolve this will be to forward us a mail with your query and full account details. We will investigate the transaction and feedback accordingly.

Please mail us here: [email protected]

 

Please let me know should you still need further assistance.

 

Regards,

Boitumelo



@Boitumelo wrote:

Hello there,

 

The best way to resolve this will be to forward us a mail with your query and full account details. We will investigate the transaction and feedback accordingly.

Please mail us here: [email protected]

 

Please let me know should you still need further assistance.

 

Regards,

Boitumelo


 

0 Kudos
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ilanampiti
Community Coordinator

Hello eBukhosini,

 

When making payment online, you are able to send yourself or the beneficiary proof of payment via SMS or on email.

 

Regards,

Standard Bank team

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fungikumbi
New Member

Hi SB team

With FNB here is what happens.
1. The paying person (an FNB client) sends you a POP document (PDF, or SMS) with a reference code.

2. You the recieving person (non-FNB client) goes to the FNB website and enters the code. FNB verifies and tells you whether the payment has been made.
That way you do not have to wait until the next day for funds to reflect and you also avoid the risk of being spoofed with fake SMSes or emails.

Question: Does Standard bank offer similar functionality? Where a non-Standard Bank client verify whether a claimed payment is ligitimate or not. And SMS or email can be faked and is not adequate verification.

 

Thank you

Jupiter

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