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Proof of account held.

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Mariusmul
Occasional Visitor

Proof of account held.

How do I obtain proof of a account via banking app ,I am not near a branch but need proof of my account held.

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8 REPLIES
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Community Coordinator

Re: Proof of account held.

Hello @Mariusmul,

 

Please be advised that you can get your bank account confirmation letter on the mobile banking app making use of these steps:

 

  • Log onto the App,
  • Tap on the tile which shows your current account balance and details,
  • Under "your documents" tap on "view",
  • Under "Bank letters", tap the 3 dots on the side bar to open the menu option. You'll have the option to download or send the confirmation letter via email.

Kind Regards,

Mandy

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LM2
New Member

Re: Proof of account held.

I have followed the above mentioned steps but the App refuses to send it says "Unable to send, please try again later"

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Community Coordinator

Re: Proof of account held.

Hello @LM2,

 

Could i kindly advise that you forward your account details, ID number and digital email address registered on the mobile banking app to [email protected] with the subject line "Proof of account" in order for our app development team to assist you further.

 

Kind Regards,

Mandy

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ROCKYMM
Occasional Visitor

Re: Proof of account held.

I need a proof of account
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Ladies1st
Occasional Visitor

Re: Proof of account held.

Awesome!!! Thank you so much for the advice! Standard Bank you keep impressing me

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WCDP
New Member

Re: Proof of account held.

Good day

The link to My Documents (including Bank Account Confirmation Letter) in the app does not work.  It does not open when you try to open it.  When you try to click on it, it remains stationary and does not open the next page.  The link seems not to be activated.

See more details in my email send to [email protected]

Thank you very much.

Regards

Wida

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Community Coordinator

Re: Proof of account held.

Hello @WCDP,

 

Thank you for flagging this issue with us. We'll consult with our development team upon retrieval of your details from the ask mailbox. We'll be sure to revert with a solution soonest.

 

Kind Regards,

Mandy

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Manisha
New Member

Re: Proof of account held.

I do not have the mobile app. Is there a way accessing the letter (proof of account) via online banking?

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