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Proof of account held.

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Occasional Visitor

How do I obtain proof of a account via banking app ,I am not near a branch but need proof of my account held.

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Community Coordinator

Hello @Mariusmul,

 

Please be advised that you can get your bank account confirmation letter on the mobile banking app making use of these steps:

 

  • Log onto the App,
  • Tap on the tile which shows your current account balance and details,
  • Under "your documents" tap on "view",
  • Under "Bank letters", tap the 3 dots on the side bar to open the menu option. You'll have the option to download or send the confirmation letter via email.

Kind Regards,

Mandy

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Occasional Visitor

I have followed the above mentioned steps but the App refuses to send it says "Unable to send, please try again later"

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Community Coordinator

Hello @LM2,

 

Could i kindly advise that you forward your account details, ID number and digital email address registered on the mobile banking app to [email protected] with the subject line "Proof of account" in order for our app development team to assist you further.

 

Kind Regards,

Mandy

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Occasional Visitor
I need a proof of account
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New Contributor

Awesome!!! Thank you so much for the advice! Standard Bank you keep impressing me

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New Member

Good day

The link to My Documents (including Bank Account Confirmation Letter) in the app does not work.  It does not open when you try to open it.  When you try to click on it, it remains stationary and does not open the next page.  The link seems not to be activated.

See more details in my email send to [email protected]

Thank you very much.

Regards

Wida

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Community Coordinator

Hello @WCDP,

 

Thank you for flagging this issue with us. We'll consult with our development team upon retrieval of your details from the ask mailbox. We'll be sure to revert with a solution soonest.

 

Kind Regards,

Mandy

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New Member

I do not have the mobile app. Is there a way accessing the letter (proof of account) via online banking?

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Occasional Visitor

Hi there  

I am not registwred on the phone app - how can  i get a proof of account?

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New Member

Hi

The app says it has sent the email but it not sent---email address is correct

Frustrating !!!!!!!

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New Member

@Mariusmul wrote:

How do I obtain proof of a account via banking app ,I am not near a branch but need proof of my account held.


 

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Frequent Visitor

Please sent me proof of the following account:

Bank Details: 
Name: CW Els Consulting Engineers cc
Bank: Standard Bank
Branch:Alberton
Branch Code: 01-23-42
Account No: 02-308-268-2
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New Member
How do you get a confirmation of banking letter on business online?
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Solution
Community Coordinator

Helle @Sunashan 

 

You can request "Account confirmation letter" on your Mobile Banking App.

  • Login using your credentials,
  • Tap on the account you would like to retrieve the letter from,
  • Scroll down to "Your Documents" and select view,
  • Select the "Bank letters" then download or email to yourself.

Let us know should you require further assistance on this.

 

Regards,

Boitumelo

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New Member
How do get my account number via cell phone banking
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