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19-08-2022 10:42 AM
Hi @Aneza.
Thank you for reaching out.
Our charge backs team should be able to assist with reversal of EFT payments.
Attached is a form you need to fill and forward it to the below email.
NB:
Kindly forward the form to [email protected] for our team to assist further.
I trust this resolve your query.
Kind regards,
Fana.
Standard Bank Team.
17-08-2022 09:51 PM
05-05-2021 07:38 PM
29-09-2018 12:27 PM
28-09-2018 09:52 AM
Hi
Have you managed to reserve it? Please explan how i can do this as i made a payment to the wrong number
29-03-2018 10:21 PM
26-06-2017 12:34 PM
Hello diana,
I apologise for the back and forth, I need you to resend the email to ask.SBSA@standardbank.co.za. On the subject line please include : Community Matter (diana). I will then ask the team to help resolve this matter. Again, I truly apologise for the inconvenience.
24-06-2017 10:17 AM
02-06-2017 10:51 AM
Hi diana,
I have, I am still investigate this matter, I will come back to you with feedback.
01-06-2017 08:50 PM
19-05-2017 02:24 PM
Hi,
I have escalated your query to the consultant who monitors the mailbox.
19-05-2017 02:11 PM
19-05-2017 02:08 PM
Hi,
Did you add the 'ask' for a[email protected]? I have escalated your query to the consultant who is monitoring the email address I supplied to you.
19-05-2017 01:37 PM
15-05-2017 04:17 PM
Hi,
This is concerning. Please forward, query, contact details and ID number to ask.SBSA@standardbank.co.za. One of our consultants will investigate your query and contact you via email.
15-05-2017 01:55 PM
Good day
You know i emailed the email you provided, they emailed me once and still nothing...i went into the bank 2 weeks back ,stood in a que for almost 2 hours the guy that helped me says he did a recall,..and the money was supose to be in my bank by now!!!! Im gettin very fed up! Can someone on this comunity chat please help as i desperatly need my money back!!! i am definatly not goin to que again for nothing! its pathetic i am a customer for years so please someone help or im cahnging banks!!
15-05-2017 01:55 PM
Good day
You know i emailed the email you provided, they emailed me once and still nothing...i went into the bank 2 weeks back ,stood in a que for almost 2 hours the guy that helped me says he did a recall,..and the money was supose to be in my bank by now!!!! Im gettin very fed up! Can someone on this comunity chat please help as i desperatly need my money back!!! i am definatly not goin to que again for nothing! its pathetic i am a customer for years so please someone help or im cahnging banks!!
05-05-2017 11:05 AM
Hi,
Note that the bank re-allocates the account numbers should one close their account. It is possible that the funds are deposited into a wrong account as you have mentioned already, because if this was into an incorrect account number the system would have returned the money back into your account automatically. You will have to cancel the EFT or email us your details on: [email protected] so that we can investigate this one for you further.
04-05-2017 04:11 PM
I have by accident made a eft payment to a account that my friend closed 3 years ago, Is there a way to reverse this as i need to pay that money to another account number please help.
And i am working Mon-Fri till 6 , please advise i need to fix this.
26-10-2016 10:00 AM
Good day
An EFT cannot be reversed. You may contact ABSA to enquire if they can contact the account holder and recall the funds from them.
Regards,
SBSA