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Samsung Pay Not registering My Standard bank current accounts.

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albertmtladi
New Contributor

Samsung Pay Not registering My Standard bank curre...

Hi, My standard bank current account, "Cheque, Virtual Card and Ucount not registering for Samsung Pay". However with the old Credit card that is closed I am able to register. I find it strange and make me think that Standard bank is prioritising Credit Card customers over the other costumers. I might be wrong. I would like to ask if is there any one who succeeded yet with registering his/her Standard bank accounts exept for the CREDIT CARD. ;)

Error message says "CARD NOT SUPPORTED- YOUR CARD ISSUER DOESN'T SUPPORT THIS CARD FOR SAMSUNG PAY YET".

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9 REPLIES
GrantKew
New Member

Re: Samsung Pay Not registering My Standard bank c...

I'm having the same issue! 

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Community Coordinator

Re: Samsung Pay Not registering My Standard bank c...

Hello @GrantKew,

 

Please advise if this is still an issue on your site? Note both virtual and cheque accounts can be linked on your Samsung pay not the UCount points account. 

Kindly also share the error message when linking this accounts so that we can investigate further. Please send you query here: [email protected]

 

Let us know should you need further assistance on this.

 

Regards,

Boitumelo

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Hoffie
New Contributor

Re: Samsung Pay Not registering My Standard bank c...

I was told by 086012300 this was because it was a Visa card. Went to Lambton STD Bnk, was issued a new card (as Mastercard). Same problem. Went back and forth, between Personal Banker, 086-, the bank branch, all to no avail.

 

Apparently, its an IT problem... now waiting for them to phone me one day?

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albertmtladi
New Contributor

Re: Samsung Pay Not registering My Standard bank c...

Sorry, I do not think the IT will call. Up until today my case is not solved. I even had to apply for a new card, @ Std Bombela Nelspruit we were advised by the card division to destroy the card and order a new one. That never happened. I stayed without my card for almost 2months :(
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albertmtladi
New Contributor

Re: Samsung Pay Not registering My Standard bank c...

Not solved and worse I spent hours not once, I call a thousand times and stay on the phone for a very long time sent to this depart and to the other. IT department was the worst I never got any solution from them. They never returned after the case was put on their hands. I use the card of my which I had to order because of the unresolved mystery.
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Hoffie
New Contributor

Re: Samsung Pay Not registering My Standard bank c...

After many hours of wasted time, phone call to Card Devision, Private Banker, Samsung Pay, Team Leaders at Lambton Branch in Germiston (all to prove that I am not at fault), this is there reply :
According to our Product Department all card numbers starting with: 4548………. and 5196………; cannot yet make use of the Samsung Tap to Pay functionality.

Sooo, Standard Bank is only partially participating in Samsung Pay, and yes, prioritising their CC's. At the inconvenience of their customers... How come that sounds normal for Standard Bank?
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Hoffie
New Contributor

Re: Samsung Pay Not registering My Standard bank c...

After many hours of wasted time, phone call to Card Devision, Private Banker, Samsung Pay, Team Leaders at Lambton Branch in Germiston (all to prove that I am not at fault), this is there reply :
According to our Product Department all card numbers starting with: 4548………. and 5196………; cannot yet make use of the Samsung Tap to Pay functionality.
Sooo, Standard Bank is only partially participating in Samsung Pay, and yes, prioritising their CC's. At the inconvenience of their customers... How come that sounds normal for Standard Bank?
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Highlighted
Community Coordinator

Re: Samsung Pay Not registering My Standard bank c...

Hello @Hoffie,

 

Kindly share the actual error message when linking this accounts so that we can investigate further. Please send you query here: [email protected] Once received we will escalate to our partner Samsung for further investigation.

 

Regard,

Boitumelo

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Hoffie
New Contributor

Re: Samsung Pay Not registering My Standard bank c...

"CARD NOT SUPPORTED- YOUR CARD ISSUER DOESN'T SUPPORT THIS CARD FOR SAMSUNG PAY YET". This even after eventually getting a Virtual Card from Standard Bank. Really, really , really bad service.hat a total waste of time and effort. You, Standard Bank keep blaming me! Its a common problem, that you are not addressing. How many times must i repeat "CARD NOT SUPPORTED- YOUR CARD ISSUER DOESN'T SUPPORT THIS CARD FOR SAMSUNG PAY YET".
THIS IS YOUR FAULT! NOT MINE! THIS IS STANDARD BANKS INCOMPETENCE! NOT MINE....
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