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Community


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Standard bank system error overpayment by system

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Occasional Visitor

Hi

 

due to a system error on standard bank systems a supplier was overpayed. The bank has acknowledged it is/was a system error on the bank side and nothing incorrect when i did the eft.

This issue occured on the 25th of July. three calls later and to date no return of the overpayment has been executed. 

This was a known issue at the time and the bank kept the online banking application available.

Escalated to IT and team leader...no response.

This is pathetic from a bank i have been using for +-20yrs. Is it time to consider an alternate?

How many other people are affected by this?

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1 REPLY 1
Community Coordinator

Hello @YonesS,

 

Thank you for flagging this issue with us, we'd love to assist you. The best way for us to intervene, we'd ask that you forward your query, account details, as well as the full details of the unauthorised payment to [email protected] with the subject line "Standard Bank system error overpayment" in order for us to be able to investigate and assist you further.

 

Regards,

Mandy

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