A one-stop forum for all your banking questions
30-05-2018 06:08 PM
there is this campany that keeps placing Naedo debit orders on my account, they have been doing this for two months now and I have been successful in reversing them. But since I knew nothing about this company I looked them up and it's a scam. Is there anyway the bank can stop them from placing these debit order permanently?
31-05-2018 10:40 AM
Please be advised that a debit order can only be cancelled with the company that is debiting you. Banks do not have the authority to do so and this is the reason why contact must be made with the company debiting you to cancel the debit order. The Bank can however assist you with loading a stop payment for the debit order amount whilst you are in the process of cancelling the debit order. You may contact us on 0860 101 341 to request that an unauthorized debit order be reversed but this needs to be done within 45 days of the debit order date.
29-06-2018 11:29 PM
10-07-2018 03:59 PM
I have been trying to stop and get information about who is debiting my account ,It seems its been going on for about 8 months now.
Put in my dispute ,the bank refunded me the previous months debit that was made.
Struggling to get someone to really help me, all I get told is that I need a conformation of cancellelation (how do you cancell something google cant even get)
They told me to go to a branch to get bank statements, apparenty I have to send a dispute for each debit they've made (why cant the account that debits me get disputed at once) anyway the bank teller tells me I can get all my staements on the new site.
The site only allows you toe get 3 months so I'll have to go to a branch again before I can send all my statements that the bank probably can get hold of.
does anyone know of a different or better route to follow
25-09-2018 06:17 PM - edited 25-09-2018 06:19 PM
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30-10-2018 12:49 PM
Does this mean that if someone gets hold of your details and places a debit order on your account without your consent that the bank can not insist on further confirmation from the Company that they actually have consent to take money off someone's account.
If this person is saying they can not get hold of the Company, Do not know who they are and that the information the Bank has given them is non functional, would this not reflect badly on the Bank? Surely there are controls in place to ensure that the customer is not getting scammed, and to stop further scams from taking place on these accounts?