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Swallowed card

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Prawn88
Occasional Visitor
My card was swallowed at a standard bank atm. I want to knw what will it cost to get a new one and what documents do I need.
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2 REPLIES 2
Community Coordinator

Hello @Prawn88,

 

The best way to resolve this will be to visit the nearest branch with your ID book, the will be no cost to this as the card was not lost but retained by our ATM. Make sure you stop your card on your app or contact us here: 086 123 000.

 

Let us know should you need further assistance on this.

 

Regards,

Boitumelo

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ValMac
Occasional Visitor

Hi Boitumelo

My card was swallowed end of August 2018 and my banker told me I need pay for a new card.

 

I felt its so unfair to pay for a new card ..it is very iconvenient not to have a card.

regards

ValMac

 

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