The reference number could not be identified for this account holder

[FanaM1]

Good morning, @SnymanJ.

Thank you for getting in contact.

This suggests that Egoli may have provided you with the erroneous reference number.

For urgent assistance, please contact them and inform them of the problem you are presently experiencing so that they can efficiently assist you.

Please let us know whether you were able to reach out to them and received assistance.

We look forward to receiving your input.

Regards,

Standard Bank Team

[SnymanJ]

Has anyone managed to help you with this?

[__gareth]

I'm trying to set up Egoli Gas as a beneficiary on internet banking.

Each time I try I get the error message:

    The reference number could not be identified for this account holder.

I am using the reference number given to me by Egoli Gas on my invoice i.e. my account number.

Does this mean Egoli Gas has not given Standard Bank my reference number?

Has anyone else expereiced this issue?