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Unable to add "Ithuba Holdings" listed beneficiary

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riaancillie
New Contributor

When adding Ithuba Holding Pty Ltd (one of the listed beneficiaries) and using my 10-digit cell phone number as beneficiary reference as prescribed by Ithuba, both the new internet banking website and mobile app return the following error:

"Please enter a valid beneficiary reference"

 

Please investigate the issue and revert when it has been fixed.

 

 

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13 REPLIES 13
Community Coordinator

Hi riaancillie,

 

I have escalated your query to our specialist for assistance. I will revert back to you with feedback.

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machakela
Regular Visitor
So how was this resolved? I'm having the same issue.
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CandidRoberts
New Member

Please can someone provide feedback? I am having the same issue "Unable to add "Ithuba Holdings" listed beneficiary"

Thank you!

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mtshali
New Member

HOW FAR ARE WITH THE ISSUE we still can add that beneficiary!!!!!!!!!!!!!!!!!

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Community Coordinator

Hi,

 

Please look for 'Ntaional Lottery eWallet. The Ithuba Holdings one is for vendors.

 

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Community Coordinator

Hi,

Please look for 'Ntaional Lottery eWallet. The Ithuba Holdings one is for vendors.

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ac52
Occasional Visitor

Hi. This is still not working. Any word on the issue being resolved? Then you say look for "'Ntaional Lottery eWallet". Where? On the smartphone banking app? The Internet banking app? Under which section?

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rish28
New Contributor

I am also having the same problem. Please fix this issue.

This issue was raised by Riaan in January... and three months later it has not been fixed.

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Community Coordinator
Hi, Please look for 'National Lottery'. The Ithuba Holdings one is for vendors.
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Daphne
Visitor

Hi. Sooooooo frustrating - months later and problem still not resolved.  Sevice delivery is pathetic!  Worse still, is the fact that the queries are blatantly ignored.

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Highlighted
Community Coordinator

Hi,

Are you querying about the Ithuba Holdings issue? If so, please look for 'National Lottery eWallet'. The Ithuba Holdings one is for vendors.  

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StevenH
Occasional Visitor

Yes, everyone can see Ithbuba as a vendor. I am also unable to add Ithuba as a beneficiary. The process does not work for some reason. It just keeps on jumping to the start of the process after entering the OTP that gets sent.

 

Try it for yourself and you will see. 

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GSMURF
New Member
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