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15-02-2018 12:51 PM
Unauthorized Naedo Debit order
Today, I have had to phone the hlepline to get the above unauthorised debit order reversed on my account. However, I cannot be held liable to pay the debit order stop as this company does not have the authority to deduct from my account. Standard Bank needs to start verifying with their customers before allowing debit orders to deduct from our accounts.
I have looked on STANDARD BANK TALK and see that many many Standard bank customers are experiencing the same Naedo debit order fraud and you are refusing to do anything about it and leaving it to your customers to fix. I do not accept this excuse.
Please arrange to have all my debit orders validated before being paid in future. This is a scam and there is no way to contact these organisations to cancel the fraudulent debit order.
It is up to my bank Standard Bank to ensure that fraudulent debit orders are not credited on my account.
If you cannot make this happen, please let me know, within 48 hours, so I can transfer my funds to another bank who can ensure this does not happen.
This is the second fraud i have experienced this month on my account, a few weeks ago I had fraudulent UCOUNT amounts taken off my account every month and had to have it reversed because I had never signed up for it. You can imagine how angry I now am.
15-02-2018 01:09 PM
16-02-2018 10:04 AM
This is crazy, in effect Standard bank is protecting fraudsters and then charges the client a fee to retrieve the debit order companies details. Then there is a 10 day waiting period before they deliver the information about the company that is illeglly debiting money off your account. Then the onus is on the customer to stop that transaction with a fraudulent organisation. What the hell?
16-02-2018 10:43 AM
16-02-2018 08:23 PM
21-02-2018 09:40 AM
ROUND AND ROUND THE STANDARD BANK BULBERRY BUSH
Just to report back on my success with SB. They have reversed the unauthorised Naedo debit order. Then sent me an email telling me they would be able to help me further, if I sent in all my security details. which I abided by. I just received another email telling me they cannot help me but I can call their helpline!! Here is my reply:
Dear Lindiwe Madida
27-02-2018 09:38 AM
I can imagine your frustration on this. We would like to look further into this for you and assist in resolving this matter. Can you kindly mail us with your full account details and the unauthorised debit order information for further assistance.
You can mail us here with this information: [email protected]
Please let us know should you still need further assistance on this matter.
02-03-2018 10:57 AM
05-06-2018 04:45 PM
I have just experienced this just now and i am disgusted that this is happening.
i will be moving my account elsewhere thank you!!!!!!!!!!!!!! as i will not be tracking down a company i dont even know.
29-08-2018 01:26 AM - edited 29-08-2018 01:28 AM
25-03-2019 12:26 PM
Please be advised that you can now reverse unauthorised debit orders on the online banking platform, as well as, the mobile banking app. Please visit: https://community.standardbank.co.za/t5/Internet-banking/How-to-reverse-a-Debit-Order-on-Online-Bank... for more information on how you can reverse your unauthorised debit orders on the online/internet banking platform, as well as, https://community.standardbank.co.za/t5/Key-app-features/How-to-reverse-a-Debit-Order-on-the-Mobile-... for mobile banking app reversals.