Community

Share knowledge. Find answers. Ask questions.

Community

A one-stop forum for all your banking questions

Unauthorized debit

Reply
Nkateko
New Contributor
I have debit orders going off my account and requested this to be stopped and reversed. This criminals just change the reference and keep debilitating me. Every time I request this to be stopped and reversed I'm charged. I feel like the bank is working with this people. Why don't we have an opinion to reverse this debit orders ourselves. You ask for details the bank tells you a request has been logged. It's been 3months now standard bank is let's its people down
0 Kudos
Reply
1 REPLY 1
Highlighted
Community Coordinator

Hello @Nkateko,

 

So sorry to learn about the level of service received to date, please be advised that we will need you to forward your account details, ID number and contact details to [email protected] with the subject line "Unauthorized Debit" in order for us to be able to investigate the source of this issue and assist you with a resolution. Apologies for the delay.

 

Regards,

Mandy

0 Kudos
Reply