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Unblock an instant money voucher

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dineomutshudi
Occasional Visitor

Unblock an instant money voucher

I send my sister an instant money voucher so she blocked it trying to withdraw. .Please help on how to unblock it
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13 REPLIES
Community Coordinator

Re: Unblock an instant money voucher

Hi,

 

You can either wait 24hours for the it to unblock or you can cancel, and send your sister a new voucher.

 

 

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sb_mchunu
New Member

Re: Unblock an instant money voucher

If the internet banking site doesn't allow you to cancel, due to a technical error; is it best to just wait the 24hours?

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Community Coordinator

Re: Unblock an instant money voucher

Hi, call 0860 463339 (IMONEY). Request assistance from the operator.

 

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lindsaypike
New Contributor

Re: Unblock an instant money voucher

Hi

 

Please help.

 

Help Couson sent me money via spar and I have tried withdrawing from 4 different atm today but i keep getting error message 0047 processing error. how do i solve this problem

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Community Coordinator

Re: Unblock an instant money voucher

Hi,

 

You can access at an ATM, on their cellphone (USSD), Internet and AccessPoints.

 

When you can go to a Spar:

 

  • This is how it works:
  • Visit any of our many cash-out partners
  • Give the teller the voucher number you received via SMS
  • Enter the PIN into the InstantMoney device
  • The system will indicate the value of the matched voucher
  • The teller will give you the cash value of the voucher.
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mabeleyvonne
New Member

Re: Unblock an instant money voucher

I misplaced my bank card so I sent myself money via instant money when I got to the Atm after inserting the pin and voucher number the Atm just froze. I cancelled and tried again 3 times then called the standard bank number on the atm but no one could help me. When I left the atm I gave a response that Sorry Atm temporarily out of service.My fear was to leave the Atm then my money comes out because the pin and voucher number was inserted already.please help me cancel that voucher
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jabulane123
New Member

Re: Unblock an instant money voucher

Just blocked instant vouchers
How to unblock it
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Community Coordinator

Re: Unblock an instant money voucher

Hi,

 

You can either wait 24hours for the it to unblock, or you can cancel it and you create a new voucher.

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khanyisomolefe8
New Member

Re: Block a instant money voucher

Hi i sent a friend of mine 2 cash vouchers, i want to block the 1st voucher, help
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Community Coordinator

Re: Block a instant money voucher

Hi,

 

  1. Log into your Internet Banking account
  2. Place your cursor on 'Payments'
  3. Move it to and click on ''Instant Money'
  4. Select 'Cancel Instant Money transaction' and click Next
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Lolinx
New Contributor

Re: Block a instant money voucher

How do you cancel it on the app? Please help
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mminanoko
New Member

Re: Unblock an instant money voucher

How do we cancel the voucher? Please help us with navigation.

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Highlighted
Community Coordinator

Re: Unblock an instant money voucher

Good Morning,

 

After sending funds using Standard Bank's Instant money, it may become for one reason or the other that you may need to cancel the same transaction. Below are the steps you are to follow to go about cancelling the transaction. Only note the the R9.99 service fee charged is never refundable together with the sent sum :(

 

  1. Log into your Internet Banking account
  2. Place your cursor on 'Payments'
  3. Move it to and click on ''Instant Money'
  4. Select 'Cancel Instant Money transaction' and click Next
  5. Select the transaction you intend to cancel by clicking on the radio button on the left of the transaction(s) and click Next
  6. Enter the OTP you receive on your phone/email and click Next
  7. Enter the Cash Collection Pin you had used for the transaction and click Next
  8. Review everything and click 'Confirm' to complete the cancellation - you will get a cancellation successful notice on the page that follows.

I trust this will assist in resolving your query.

 

Regards,

Boitumelo

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