I recently immigrated and need to change my details with Standard Bank. My OTPs come through to my email already, but the bank recently phoned my ex employer to check on "suspicious card transactions" even though all my cards are set up for international use. I want to change my contact details, but obviously cannot go into the bank to do that. How do I go about this? The lady I spoke to RE the transactions promised to email me the info, but hasn't done this.
I've got similar problems. I have tried emailing the so-called help centre and also somebody at the branch whose address I know, have spent over £60 on international calls to these useless people, have been passed from pillar to post, been cut off multiple times, and repeatedly told that I must call in at my nearest branch (I live in the UK), but have got nowhere. I have been left shaking and sick with rage. I can't even see my address or phone number on this rubbish app. I dearly wish I could close my account at this pathetic bank, but I have to keep it open to deposit proceeds from my pension investment. IF ANYBODY FROM SBSA ACTUALLY READS THIS, WILL YOU PLEASE RESPOND?