31-07-2018 10:36 AM
I've attempted to set-up this virtual card as well with no success. I've been in contact with customer services since the beginning of July and nobody has come back to me with an effective answer which so frustrating. I'm strongly thinking of cancelling my account with SB and open a new one somewhere else. I can’t believe something simple like making online purchases or even 'cash sending' someone (used to work but now it doesn’t) is so difficult. I always ask friends and colleagues whether they've experienced such issues with their banks and the reply is always 'no, never' and I can’t help but feel disappointed and let down.
16-09-2019 12:52 PM
Please can I ask that you forward your Standard Bank ID (email registered on app), ID number, contact details and the error message you are getting to [email protected] with the subject line "unable to use virtual card" so that we can look into this matter and assist you further.