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Community


Share knowledge. Ask questions. Find answers.

Community

A one-stop forum for all your banking questions

Using virtual card

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New Contributor
How do i use this virtual card because i have topped it up and i still cant make online purchases with it?
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Occasional Visitor

I've attempted to set-up this virtual card as well with no success. I've been in contact with customer services since the beginning of July and nobody has come back to me with an effective answer which so frustrating. I'm strongly thinking of cancelling my account with SB and open a new one somewhere else. I can’t believe something simple like making online purchases or even 'cash sending' someone (used to work but now it doesn’t) is so difficult. I always ask friends and colleagues whether they've experienced such issues with their banks and the reply is always 'no, never' and I can’t help but feel disappointed and let down.

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New Member
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Occasional Visitor
Am also failing to use my virtual card
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Community Coordinator

Hello @Nsingomarvelous,

 

Please can I ask that you forward your Standard Bank ID (email registered on app), ID number, contact details and the error message you are getting to [email protected] with the subject line "unable to use virtual card" so that we can look into this matter and assist you further.

 

Kind Regards,

Mandy

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