Please note that you can create a Virtual Card on the mobile banking app to use when shopping online. There are different cards to choose from and more than one card can be opened. The Virtual Card is a generic card that can be used for any online or in-app purchase. Please take note of the following steps in order to create your Virtual Card;
Good day Mandy,
I am not able to create a virtual card on my app.
When I click on create on the generic standard bank card, a red line appears with the message "Something went wrong. Try again"
Can you please help?
Thank you very much.
Could you kindly forward your digital email address registered for your mobile banking app, as well as your ID number and contact details to [email protected] with the subject line "unable to create virtual card" so that our app development team can look further into this matter for you.
Please be advised that you have the option to assign any name/nickname for your generic virtual card. The card will be functional irrespective of the name provided. In order to amend your card name, simply tap under "card nickname" and input the desired name and tap "ok". Your updated nickname will be displayed.
Please let me know should you require further assistance.
That's rather odd, you should be able to use your virtual card on domestic shopping sites such as, Takealot, Zando, TravelStart and Admyt. The virtual card, however, cannot be used for international purchases currently as the feature is still in development phase. Could I kindly advise that you forward your digital email address registered on the app, as well as your ID number and contact details to [email protected] with the subject line "virtual card unable to purchase online" so that we can escalate to our development team for further assistance.