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Virtual card

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Nizzer1632
Occasional Visitor
How does the virtual card work,cause I've topped it up but I can't buy online using it
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19 REPLIES 19
Lanie1992
New Member
Why does my virtual card not work i top it up and i cant use it any where
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Community Coordinator

Hello @Lanie1992,

 

Could I ask that you please forward us your details to [email protected]ardbank.co.za with the subject line "Virtual card" so that one of our relevant consultants can look into this matter and assist further.

 

Kind Regards,

Mandy

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Tryna19
New Contributor
More hoe link ek virtual card ek wil geld in transfeer en iets bestel online dki
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Community Coordinator

Hello @Tryna19,

 

Please note that you can create a Virtual Card on the mobile banking app to use when shopping online. There are different cards to choose from and more than one card can be opened. The Virtual Card is a generic card that can be used for any online or in-app purchase. Please take note of the following steps in order to create your Virtual Card;

 

  • Log onto the Mobile Banking App,
  • From the home screen, tap on "more" at the bottom right hand of your screen, 
  • Tap on "Explore Products",
  • Tap on "Virtual Cards"
  • On this screen, you'll find more information on the Virtual Card, tap on "get started",
  • A new Virtual Card tile will be created on your home screen, tap on the tile to continue,
  • A list of the available Virtual Cards will appear,
  • To create the Virtual Card, tap on "create",
  • For example, to create and Admyt card (which can be linked to your Admyt account) tap on "create",
  • This next step will show information about the card, tap on "create" to continue,
  • A One Time Pin (OTP) will be sent to your phone, input the digits to continue,
  • Choose a 5 digits secure code for your virtual card,
  • On entering this, your card will be created and you will automatically be shown the next screen,
  • A green message will confirm that your card has been successfully created, 
  • Here you'll be able to create a nickname for your card,
  • You can also hide and reveal your card number and CVV number,
  • You can change your secure code at any time by tapping on Set Secure Code.

Kind Regards,

Mandy

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CWC
New Contributor

Good day Mandy,

 

I am not able to create a virtual card on my app.

When I click on create on the generic standard bank card, a red line appears with the message "Something went wrong. Try again"

 

Can you please help?

 

Thank you very much.

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Community Coordinator

Hello @CWC,

 

Could you kindly forward your digital email address registered for your mobile banking app, as well as your ID number and contact details to [email protected] with the subject line "unable to create virtual card" so that our app development team can look further into this matter for you.

 

Kind Regards,

Mandy

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Jurgens
New Member
Seems not to work.specify all as with my credit card for subscription Showmax .Dont go off although fully funded.Also when try to pay accommodation via lekkeslaap
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Frequent Contributor
Hi Mandy What should you use as the name on the card generic credit card? Usually your initials and surname would be on there? Would the nickname of the card work if used?
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Community Coordinator

Hello @AJDK,

 

Please be advised that you have the option to assign any name/nickname for your generic virtual card. The card will be functional irrespective of the name provided. In order to amend your card name, simply tap under "card nickname" and input the desired name and tap "ok". Your updated nickname will be displayed.

 

Please let me know should you require further assistance.

 

Kind Regards,

Mandy

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Curwan
New Contributor
Hi
I'm trying to top up my virtual card but is says "Account payment limit exceeded". Should i go in to the nearest bank to change the limit
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Curwan
New Contributor
Hi
I'm trying to top up my virtual card but is says "Account payment limit exceeded". Should i go in to the nearest bank to change the limit.
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Ameerah
New Member
Am I able to purchase via any online store using the virtual card?
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Community Coordinator

Hello @Ameerah,

 

That's rather odd, you should be able to use your virtual card on domestic shopping sites such as, Takealot, Zando, TravelStart and Admyt. The virtual card, however, cannot be used for international purchases currently as the feature is still in development phase. Could I kindly advise that you forward your digital email address registered on the app, as well as your ID number and contact details to [email protected] with the subject line "virtual card unable to purchase online" so that we can escalate to our development team for further assistance.

 

Kind Regards,

Mandy

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roland10
Occasional Visitor

hi mandy 

 

when will one be able to do international purchases? as i would like to pay for my itunes and amazon tv.

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Community Coordinator

Hello @roland10,

 

Our development team has advised that the feature is currently in testing. Please rest assured that all our customers will be notified once the feature has been enabled on the mobile banking app.

 

Kind Regards,

Mandy

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Akhona
Frequent Visitor

Can't create the card using the App, tells me to visit the nearest branch...

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Calebvangraan98
New Member

The card is useless I cant use it anywhere🤷‍♂️ whats the point of an online shopping card that doesnt work on any of the online shopping sites

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Fosjoh
New Member

It seems that this now freezes on the "get Started" button. Have been trying to get a virtual card but can't get past this point.

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HowardB
Occasional Visitor

Good day,

I'm a long-time Prestige client and tried to create a virtual card per the instructions via the banking app. The tile is created on the dashboard, but when I try to create any type of virtual card I get a message saying that I am not allowed to create a virtual card online and must visit my branch (which is now closed down by the way) and take my proof of address? Why, I am already FICA verified?! Any insight on this would be appreciated.

Regards, Howard

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