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Community


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Virtual card

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New Member
When I select explore products a blank screen loads.

Is there a reason for this?
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Visitor
It says I must have a current account to open a virtual card,kanti what account am I?😏😏
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Occasional Visitor

I am experiencing the same problem

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New Contributor
It's so frustrating, I topped up r2000 on my virtual card to use at dischem, the amount was under r2000 , it said withdrawal limit exceeded, my limit was set to r10000 , and not even used for the day, then I tried to withdraw from the virtual card to my Normal account and couldn't even do that said error, so frustrating, I came from FNB to standard bank, it seems like standard bank is even worse than FNB , might as well move back

Why have a feature when it doesn't even work in the first place?
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New Contributor
Hello, I can’t use my virtual card and I don’t know why
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New Contributor

How do I download a statement for my virtual card?

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New Contributor

Hi there

 

Can you please liaise with your system developers and ask them to enable the Standard Bank Internet Baking website to see, manage, load amounts and do all things considered with respect to the Virtual Card.

 

It honestly makes no bloody sense that the mobile app is so divorced from the SB internet banking website that one can only & exclusively manage/load the SB Virtual Card on the SB mobile app.

 

What happens if something happens to the SB user's phone and the user wants to use/load/manage the SB virtual card? Example: phone theft / loss of functionality - software issues.

 

Please ask your developers and business analysts to exercise some proper critical & intelligent thought over the full spectrum of a user's needs & reasonable scenarios - SB is domiciled in SA and mobile phone theft is highly likely in SA; hence there should be a way to manage/use the virtual card without needing to go and immediately buy/get a new phone device).

 

If you have a website, it should be maintained with all the functionality on the mobile app and vice versa - using a virtual card isnt a mobile specific type of service or application, anymore than using a credit or cheque card.

 

If there is a way to use to the virtual card on the SB internet banking website as at today, then please indicate where and how this is done.

 

With thanks,

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