Community

Share knowledge. Find answers. Ask questions.

Community

A one-stop forum for all your banking questions

Why can't I make online purchases with my Debit MasterCard?

Reply
Community Coordinator

Hello @carlynn,

 

If this is the debit card MasterCard you won't be able to transact online. Please note, a debit card is meant for swipe and withdrawal transactions. For online transactions, you will need a cheque or credit card to transact online.

 

Let me know should you need further assistance.

 

Regards,

Boitumelo

0 Kudos
Reply
Highlighted
Community Coordinator

Hello @carlynn,

 

If this is the debit card MasterCard you won't be able to transact online. Please note, a debit card is meant for swipe and withdrawal transactions. For online transactions, you will need a cheque or credit card to transact online.

 

Let me know should you need further assistance.

 

Regards,

Boitumelo

0 Kudos
Reply
TenTwenty
Occasional Contributor

Tried a cheque and debit card also. The consultant told me that I will be able to transact with te cheque card. Tried both of them. NO joy. The app shows that I can transact, the switch is on for each of the cards. Have a Bidvest card and it works perfectly. It's realy not that I don't know how to setup a Paypal card. My problem is that I don't have anyone at branchlevel to sort the problem. For everything they have to phone the Helpline which is realy not of much help. Everytime they respond that is is now sorted.

 

Paypal message. "This card is not accepted. Pleasae use a different card." This goes for Gearbest, etc, etc.

0 Kudos
Reply
TenTwenty
Occasional Contributor

I tried a cheque card and it is not working........Smiley Sad

0 Kudos
Reply
Community Coordinator

Hello @TenTwenty,

 

We would like to look further into this for you. Please mail us with the error message screenshots.

 

You can mail us here: [email protected] for further assistance.

 

Let me know should you need further assistance on this.

 

Regards,

Boitumelo

0 Kudos
Reply
TenTwenty
Occasional Contributor
0 Kudos
Reply
TenTwenty
Occasional Contributor

This is what I received from PayPal.

 

I'm seeing that you haven't successfully added your xx82 MasterCard, nor have you initiated the card confirmation process on it. The reason why you are unable to add this card is because your card issuer is declining the $1.00 USD test charge that PayPal is trying to put through. In this case, please contact your issuing bank and ask them to authorize the $1.00 USD test charge. Once they are able to do that, I assure you that you'll be able to add your card. Also, you won't have to confirm it as your PayPal account is already verified. You can use it right away to fund your payments through PayPal once you are able to add it to your account.

 

As most of the time the reply from the Bank wasthat they do not confrm any payments. Seems that Standarbank do not know about the security process PayPal have in place. Other banks seems to know about it. So......... we're stuck...........AGAIN

0 Kudos
Reply
TenTwenty
Occasional Contributor

Still waiting..... Verified the card at the branch. Diagnostics shows everything is fine.

Try to do a payment for computer hardware at GeeWiz, no joy.

 

Luckly still have my Bidvest cardSmiley Very Happy Though it cost me, its working.

0 Kudos
Reply
Community Coordinator

Hello @TenTwenty,

 

With all debit MasterCard you won't be able to transact online. Please note, a debit card is meant for swipe and withdrawal transactions. For online transactions, you will need a cheque or credit card to transact online.

 

Let me know should you need further assistance.

 

Regards,

Boitumelo

0 Kudos
Reply
TenTwenty
Occasional Contributor
0 Kudos
Reply
NicoleMoses1245
New Member
I've had this problem too. I have a student achiever account and I can't make online purchases with my debit card. However, I was told by the bank that I'd be able to make online purchases. I can't pay for my Spotify, I can't buy clothes or shoes, I can't even buy airtime. This is idiotic.
0 Kudos
Reply
Zee101
New Member

I concur


@Saruman305 wrote:
Thanks for the reply. I just think if that's the case, there really shouldn't be a MasterCard symbol on our debit cards. It's very misleading. Guess I'm going to have to change banks then. Those cards are too expensive at Standard Bank.

 

0 Kudos
Reply
TeeKay93
Occasional Visitor
I have cheque account but I'm unable to do online shopping😏
0 Kudos
Reply
mamakgatokatleg
New Member
Why can't I make online purchases with my debit card
0 Kudos
Reply
Community Coordinator

Hello @mamakgatokatleg

 

With all debit MasterCard you won't be able to transact online. Please note, a debit card is meant for swipe and withdrawal transactions. For online transactions, you will need to upgrade to either a cheque or credit card.

 

Let me know should you need further assistance.

 

Regards,

Mandy

0 Kudos
Reply
Cebokhumalo
New Member
3 years later and nothing has changed. I'm switching banks. It's useless to have an account but not be able to make online purchases. Standard Bank seriously needs do something about this.
0 Kudos
Reply
Shakeelah
Occasional Visitor

If i upgrade my student achievers account to cheque, in order to make online purchases, will all the student benefits associated with the student achiever's account still be applicable? 

0 Kudos
Reply
Liberty
New Contributor
Hey guys how 2 reverse debit order quick plz help
0 Kudos
Reply
Community Coordinator

Hello @Liberty,

 

Please be advised that you can now reverse unauthorised debit orders on the online banking platform, as well as, the mobile banking app. Please visit: https://community.standardbank.co.za/t5/Internet-banking/How-to-reverse-a-Debit-Order-on-Online-Bank... for more information on how you can reverse your unauthorised debit orders on the online/internet banking platform, as well as, https://community.standardbank.co.za/t5/Key-app-features

 

Please be advised that you can only reverse debit orders for R200 and below. Any amount above that will need to be reversed through the contact center or at your nearest branch.

 

Kind Regards,

Mandy

0 Kudos
Reply