Why can't I make online purchases with my Debit MasterCard?

[Saruman305]

I've been trying to use my card to make online purchases on Amazon and other such websites, but my card somehow doesn't work for these things. I can't even link it to Google Play, Über or PayPal. Do I have to get a special card for these things? Because my understanding is that you should be able to use MasterCard everywhere.

[gageridley]

I'm having the same problem. Decided to look on the forums for help too.

[StandardBank]

Hi, you need to have a credit card or a cheque card for online purchases. 

[Saruman305]

Thanks for the reply. I just think if that's the case, there really shouldn't be a MasterCard symbol on our debit cards. It's very misleading. Guess I'm going to have to change banks then. Those cards are too expensive at Standard Bank.

[StandardBank]

Hi Saruman305,

Thanks for the feedback. I have escalated it to the relevant department.

Regards,

Standard Bank Team

[antonzwiegelaar]

I have used my Debit Mastercard regularly to do online shopping. Since July 2016 I am no longer able to do so. It is a's if my service from Standard Bank have been downgraded. If my Debit Mastercard cannot do online purchases why was I able to do it previously.

If this trend continues much longer I will have no alternative but to change banks. That will be unfortunate as I have always been with Standard Bank.

[jesmidego]

@Saruman305, have there been any updates with regards to the escalation?

[cele3661]

I don't know if purchasing something from Google play is considered as an online purchase or like paying for a service were there is a free service and paying one. I think this is quite diff from online purchase, and doesn't require to have a credit card. And when we are trying to make does payment there is an option to choose which card I'm using, and there'll be an option for debit card. If I can't make those types of payment with my debit card, why they is an option of it?

[StandardBank]

Hi Cele36661,

What type of account do you have with us?

Regards,

Standard Bank Team

[cele3661]

Access account

[Krees12345]

My card number is a problem when linking to my google play account. I am unable to make purchases, what could be causing this?

[Boitumelo]

Hi Krees12345,

I'd recommend you check for the below things:

1. Ensure you are using the right debit card number which is printed on your debit card.

2. If you're using the right debit card number and still facing the issue, I'd suggest you remove and add the payment method on google settings.

Also, I'd suggest you check the settings of your Google Payments account to make sure your address and other billing information in the payment method provided are up to date and match the information in the personal information.

If you are still unable to add your debit card to your account, I recommend you contact one-on-one support team of google for better assistance.

Let me know if this helps.

Best,

Boitumelo

[Hitman]

This is the same problem I am faced with.. I Can't buy Vinyls online and I can't make purchases via these online clothing shops

[Hitman]

This is the same problem I am faced with.. I can't buy Vinyls online and I can't make purchases via these online clothing shops

[Boitumelo]

Hello @Hitman,

Kindly note that you are unable to proceed with on-line purchases using a debit card as you are required to verify your account using CCV numbers located at the back of your card.

To resolve this you will have to upgrade your account to cheque to enjoy using your account on-line. Please visit your nearest branch for further assistance.

Regards,

Boitumelo

[irshaadvazeer7]

Hi.
With relation to this i am currently experiencing the same problem with my debit cheque card when trying to add it on google play

Please assist.
Thanks

[Boitumelo]

Hello @irshaadvazeer7,

Kindly note that you can only make online purchase with only cheque card or credit card due to online verification process. This will include adding your full names, card number and CCV number which is three number at the back your card.

If you are using the cheque card or credit and you still experiencing the same issue, feel free to mail us your full query with account details and the error message for further assistance. You can mail us here: [email protected]

Regards,

Boitumelo

[Theeprox]

I agree with you Saruman. I got mislead too about this debit master card.

[obotha2017]

This makes no sense and personally I am fed up with standard bank. Firstly there is a csv number on the debit cards. Secondly when I went to that bank they said it can be used and to this day. Still no joy 2 years later this is exactly why I amoving over to another bank. PS I'm also super upset that to this day you still haven't cleared my credit record and still keeping it open as unpaid after more then 4 or 5 years everytime I go into the bank all I get told is its getting sorted out. I'm actually very disappointed in Standard Bank after being with you guys for more then +-30 years I think it's time for me to move on

[carlynn]

I've got the same problem./I've got a debit MasterCard- access account .. I've inserted card number cvv number and all other details on online websites but no joy. I was advised at my local branch that this card can be used for online payments, I've also downloaded the app and made sure that the option for online purchases are active .... Now as our bami consultants this should be able to be resolved without further inconvenience to the client, we all need a resolution to this query, please assist