Wrong PIN entered 3 times at POS, card was blocked

[JacqShooter]

I recently accidentally had my debit card blocked when I entered the wrong PIN 3 times. How should I resolve this? Is there an online way or do I need to go to a branch?

[Boitumelo]

Hello @JacqShooter 

The best way to resolve this without visiting the branch is to contact us here: 0860 123 000 for further assistance. Please note that due to security of your account you will need to verify this account through our security questions to make sure that your money is safe.

If you not sure of your pin you can follow the link for more information on how to view your pin on your Mobile App.

Link: https://community.standardbank.co.za/t5/Key-app-features/How-to-view-your-Personal-Identification-Nu...

Let us know should your still require further assistance on this.

Regards,

Boitumelo

[Liza120783]

Can i change this online

[Se2008]

My card is blocked. Howto unblocked

[MandyP]

Hello @Se2008,

Please can I ask that you contact customer care on 0860 123 000 or forward us a mail with your account details, ID number and contact details to [email protected] with the subject line 'card blocked' so that we can look into this matter and assist you further.

Kind Regards,

Mandy

[Christin24]

Unfortunately no one will help you over the phone or even get to ask you security questions. They just tell you to go to a branch.

Dissapointing, this needs to be made easier, especially after COVID where sitting at a branch takes you 5 hours.