cash retracted atm deposit

[PeterMokhonoana]

Good-day
I hed a problem t0day, I was trying to
Deposit money, but it didn't go_through to my bank , then it displayed "cash retracted" , I never got my money back, but I got a slip,
Please help,
I never thought that , ATMs have the ability to rob us money

[MandyP · Accepted solution]

Hello @PeterMokhonoana,

Please forward your account details, ID number and contact details to [email protected] so that we may be able to look into your profile and determine where the funds are currently placed. Please remember to use the subject line "cash retracted, atm deposit" so that we may be able to identify your query and assist you further.

Regards,

Mandy

[PeterMokhonoana]

Ohk, will do.

[PeterMokhonoana]

Since 17-11-2017, till today 22-11-2017, still waiting for my problem to be solved. i was told to expect a call but nothing happened, So i called standard bank, they told me that my problem has been solved, "no money was found on the atm number i provided" so am confused. Y did it provide me with the slip quoting"cash money retracted". So now I have to use my own money to buy airtym for a phone call.so that i can get my money
back.
I need my money back please!

[PeterMokhonoana]

How long do I have to wait, for my money??