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Community


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Community

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cash retracted atm deposit

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25 REPLIES 25
FanaM1
Community Coordinator
Good afternoon, Misho2.

Thank you for getting in touch.



To resolve this, please reach out to us by calling 0860 123 000, options 3 and 4, for assistance in tracing the funds.



Please ensure you have the account number you intended to deposit, the ATM number, which is found on the bottom right of the screen or on the top right of the ATM slip.



We would appreciate it if you kept us in the loop about this matter.



Regards,

Standard Bank Team
Misho2
New Contributor
Hi. I was depositing cash of R1000 at Mowbray St Peters shopping center at 17:48, the money was retracted.

Your help is appreciated.
Misho2
New Contributor
My money is retracted at St Peters atm
FanaM1
Community Coordinator

Good morning, @Hetala.

 

Thank you for getting in touch.

 

To resolve this, please reach out to us by calling 0860 123 000, options 3 and 4, for assistance in tracing the funds.

 

Please ensure you have the account number you intended to deposit, the ATM number, which is found on the bottom right of the screen or on the top right of the ATM slip.

 

We would appreciate it if you kept us in the loop about this matter.

 

Regards,

Standard Bank Team

Hetala
New Member
Hi I was at Sandton City mall Standard Bank Atm to made deposit so unfortunately it retracted how can you help me.
FanaM1
Community Coordinator

Hi @Anganga.

 

Thank you for getting in touch.

 

To resolve this, please reach out to us by calling 0860 123 000, options 3 and 4, for assistance in tracing the funds.

 

Please ensure you have the account number you intended to deposit, the ATM number, which is found on the bottom right of the screen or on the top right of the ATM slip.

 

We would appreciate it if you kept us in the loop about this matter.

 

Regards,

Standard Bank Team

Anganga
New Member
Dear Sir/Madam,
Today at around 4:45pm deposited the money amounted to R2000 to Standard Account Number 10118456693 at Blue Route Mall here in Cape Town and my reference is HUDRY CHIPEYA MANDA.
Unfortunately got a message saying cash retracted and no receipt produced.

Your Assistance shall highly be appreciated please.

Regards,
Hudry Chipeya Manda
FanaM1
Community Coordinator

Hi @MahleSiwa.

 

We appreciate you bringing this to our notice, and we sincerely apologize for the inconvenience you have had.


For assistance, please contact us at 0860 123 00, choices 3 and 3.

 

Sincerely,

Team Standard Bank

MahleSiwa
New Member
Good morning. Deposited money at a Standard bank ATM, Kenako Mall 15 minutes ago. I received a cash Retracted message on the screen of the ATM and no receipt. I have sent an email as well. Your swift assistance would be greatly appreciated.
mjacukhanya13
Occasional Visitor
Good evening,
I was depositing an amount of R8550 to a Standard Bank account number: 081392389. My reference was KHANYA105
FanaM1
Community Coordinator

Good day @1Lattie.

 

Thank you for drawing our attention to this.

 

We'd want to check on the progress of your enquiry because it usually takes 5-7 working days to be resolved.

 

Please email the reference number to [email protected] so that we can assist you further.

 

We hope to hear from you.

 

Regards,

Fana.

Team Standard Bank

1Lattie
New Member
Hie. I deposited the cash into standard bank account on 29 july 2023. The cash was retracted and i didn't get it back. I went to the branch n they told me they wil call me but no calls so far. Please help I want the money back coz the account i deposited the cash to didn't receive it
FanaM1
Community Coordinator

Good day @Kaybee247.

 

We appreciate you letting us know about this.

 

ATM withdrawals are immediately reflected in your account.

 

If there is a delay, kindly ask the person who made the deposit for your account to provide you the ATM slip.

 

We really hope that the information was useful.

 

Regards,

Fana.

Kaybee247
New Contributor
Good day

There was an atm deposit paid into my account on the 01 July 2023 around 10am which has still not reflected in my account. Kindly advise what might be the cause of the delay.
Kaybee247
New Contributor

Good day 

 
There was an atm deposit paid into my account on the 01 July 2023 around 10am which has still  not reflected in my account.   Kindly advise what might be the cause of the delay.
SilindileMbo
Community Coordinator

Hi mandisasithole,

 

Thank you for getting in touch.

 

May you kindly provide us with the following details, so we can have a look into this matter:

 

-ATM ID
-Amount
-Date
-Ref. No used
-Account number
-Account holder name & Surname

 

Please email us all this information on [email protected] with a subject line "Retracted ATM Deposit | Community"

 

 

Kind regards, 

Silindile. 

Standard Bank Team.

 

 

mandisasithole
New Member
I deposited money on standard bank atm yesterday and the cash was retracted and I never got my money back , I have called Standard Bank still nothing was done , I was told to go to the branch on Tuesday n wait for turnaround time which is the 4 of May … That ridiculous I am in need of that money right nw.
Spaicks
New Member
I also have the same problem how do they fix it plz help
FanaM1
Community Coordinator

Hi @Jroysmith83, please get in touch with transactional team on 0860 123 000 option 3 then 3 for assistance. Kindly ensure you have the follow:

1 ATM ID/Number

2. Amount in question, and

Our team will be able to assist.

Jroysmith83
Occasional Visitor
I had the same problem today and require urgent assistance.