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Community


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hi,how to close or stop lost card using standardbank app?

Reply
5 REPLIES 5
FanaM1
Community Coordinator

Good afternoon, Member. 

 

Please keep in mind that if you lose your card, you must report it immediately by phoning 0800 020 600.


If you are registered for self-service banking (mobile app) and your card is connected, follow the procedures below to block your card:

  • On the landing page of your mobile app
  • Click Cards, then Manage.
  • Select the card you want to block, then select report lost or stolen and proceed with caution.

 

We hope that the information provided is useful.


Regards,

Fana.

Team Standard Bank

0794447119
New Contributor
I lost my card and I want stop it as soon as possible
FanaM1
Community Coordinator

Hi @katlego7.

 

An alternative way is to log in to your app, block it, and order a replacement card. You click on management, card, then select lost or stolen card to block your card.

 

Kindly let me know if this solution helps.

 

Kind regards,

Fana.

katlego7
New Member

 i cant report my lost card i have been calling the lost card department with no assistance

StandardBank
Community Coordinator

Hi,

 

You need to call the lost card division on 0800 020 600. 

siyamtshali2009
Occasional Visitor