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11-06-2019 04:21 PM
11-06-2019 02:39 PM
02-11-2017 02:43 PM
Hello @Noxx,
The best way to resolve this is to contact us or visit your nearest branch to activate this service for the first time. Note, this service can only be used on your app of via online banking after you have activated your EAP limit. Please feel free to activate this by contacting us here: 0860 123 000.
Let me know should you still need further assistance on this.
Regards,
Boitumelo
01-11-2017 09:45 AM
hello
Im on the new app, I am using this transaction for the first time. MY limit is R0, in order fo rme to use is I must increase my limit. I have been trying to do so on my phone and on the computer but it says the same thing, it tells me to go to the bank to change it. which is something I dont want to do. Standing in long queue's the whole day is not what i am willing to do. what can I do?
Regards
Standard bank customer
27-07-2017 01:41 PM - edited 14-08-2017 03:20 PM
Hello @rmedas1
Please be advised that you can change your EAP limit on the new Internet Banking provided that it has been activated at a branch or the call center (0860 123 000). Kindly note that you have to be registered on Internet Banking, making use of the following link: https://experience.standardbank.co.za/#/login, in order to amend your limit. Please follow these steps when changing your limit on the new Internet Banking:
- Login to Internet Banking
- Click "transact" on the homepage
- Tap on "change monthly payment limit"
- Click on the "change limit" tab
- Input "new limit" and "save"
Once you have completed these steps, you will receive a confirmation text on your phone highlighting the amended limit.
Kindly let us know upon completion if this process was successful.
Regards,
Mandy
27-07-2017 08:36 AM
how do i do this via the internet banking - i do not get the option for menu and manage cards on the internet but on the app but get a technical error
please assist
16-01-2017 09:35 AM
Hi Laigah97,
Are you using the latest version of the app?
Regards,
Standard Bank Team
14-01-2017 04:52 PM
I did this but it says the service is unavailable and it doesn't change my limit.
10-10-2016 02:41 PM
Hi Tpgumede,
You are able to increase your EAP limit on the new internet banking or on the app.
Regards,
Standard Bank Team
09-10-2016 01:38 PM
09-10-2016 01:36 PM
When can i be able to do so? On Monday maybe?
14-03-2016 03:16 PM
Hi,
Please, Select the menu icon in the top left or swipe the screen from left to right
Select ‘Settings’ (bottom right)
Under the ‘Cards’ section, select the highlighted card (this is the card you used to create the dashboard)
Select ‘Monthly EAP Limit’
Select the current EAP limit amount, and change this to the new limit that you’d like (up to a maximum of R500 000)
Select ‘Next’
You will receive a one-time password (OTP) delivered to your cellphone or email
Enter this OTP
A screen will confirm your limit is updated and you will receive an SMS to confirm your limit has been changed
Your new limit is applied permanently (ie for this month, and all months after that).
Regards,
Standard Bank Team
14-03-2016 03:10 PM
I can't find the icon or menu on the standard bank app
30-12-2015 10:03 AM
I'm trying to chang emy EAP limit online, but I do not see the icons you mention in the instructions.
03-11-2015 10:39 AM
Hi,
You can set your EAP limit by using the following steps:
Select the menu icon in the top left or swipe the screen from left to right
Select ‘Settings’ (bottom right)
Under the ‘Cards’ section, select the highlighted card (this is the card you used to create the dashboard)
Select ‘Monthly EAP Limit’
Select the current EAP limit amount, and change this to the new limit that you’d like (up to a maximum of R500 000)
Select ‘Next’
You will receive a one-time password (OTP) delivered to your cellphone or email
Enter this OTP
A screen will confirm your limit is updated and you will receive an SMS to confirm your limit has been changed
Your new limit is applied permanently (ie for this month, and all months after that).
02-11-2015 12:22 PM
09-07-2015 05:00 PM
Hi
Next week you will be able to use the banking app to do this, but until then you would need to either send your branch a secure message or call us on 0860 123 000.
Regards,
Standard Bank
09-07-2015 01:40 PM