Visit our COVID-19 site for latest information regarding how we can support you. For up to date information about the pandemic visit www.sacoronavirus.co.za.

bs-regular
bs-extra-light
bs-light
bs-light
bs-cond-light-webfont
bs-medium
bs-bold
bs-black

Community


Share knowledge. Ask questions. Find answers.

Community

A one-stop forum for all your banking questions

instant money voucher problem - Machine did not give money but translation processed

Reply
Micca
New Member

Hi,

Yesteday I sent instant money to myself, Machine did not give money but translation was processed and money deducted on my account. 

The Voucher is not even showing on my App under Manage Vouchers.

 

Please help.

 

Regards,

Mike

0 Kudos
Reply
3 REPLIES 3
Janicebooysen
Occasional Visitor
Have u been helped with this.? I have the same problem
0 Kudos
Reply
Boitumelo
Community Coordinator

Hello @Janicebooysen,

 

Please confirm if this was sent through your account or someone sent you the voucher? If yes, please contact the sender to confirm if the voucher was withdrawn.

Note, if the voucher was withdrawn and the was no money in the ATM we will need to investigate this with our ATM's team. Please share more details on this voucher and the ATM details, where was the transaction made, date and time to better investigate. 

 

You can share this initial query with the requested details here: [email protected]

 

Regards, 

Boitumelo

0 Kudos
Reply
Nosi_Nene
New Member
I also experienced the same problem yesterday.
0 Kudos
Reply