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Community


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instant money voucher problem - Machine did not give money but translation processed

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3 REPLIES 3
Nosi_Nene
New Member
I also experienced the same problem yesterday.
Boitumelo
Community Coordinator

Hello @Janicebooysen,

 

Please confirm if this was sent through your account or someone sent you the voucher? If yes, please contact the sender to confirm if the voucher was withdrawn.

Note, if the voucher was withdrawn and the was no money in the ATM we will need to investigate this with our ATM's team. Please share more details on this voucher and the ATM details, where was the transaction made, date and time to better investigate. 

 

You can share this initial query with the requested details here: [email protected]

 

Regards, 

Boitumelo

Janicebooysen
Occasional Visitor
Have u been helped with this.? I have the same problem
Micca
New Member

Hi,

Yesteday I sent instant money to myself, Machine did not give money but translation was processed and money deducted on my account. 

The Voucher is not even showing on my App under Manage Vouchers.

 

Please help.

 

Regards,

Mike