Visit our COVID-19 site for latest information regarding how we can support you. For up to date information about the pandemic visit www.sacoronavirus.co.za.

bs-regular
bs-extra-light
bs-light
bs-light
bs-cond-light-webfont
bs-medium
bs-bold
bs-black

Community


Share knowledge. Ask questions. Find answers.

Community

A one-stop forum for all your banking questions

instant money voucher problem

Reply
8 REPLIES 8
Roshan1
Occasional Visitor

I made out an Instant Money voucher, but no voucher was sent to the cellphone recipient.  I sent an email for support, but 2 weeks later there is still no reply.  There are no contact numbers to phone.  Its like we made a voucher to the air.  I can cancel the voucher and attempt to create a new voucher, but what about the fees already charged.  Where is the support??

I3
New Contributor
I sent money from my standard bank app but the person I sent money to did not receive a message
I3
New Contributor
I have sent money from my standard bank app and the person I sent to did not receive a message
I3
New Contributor
I have sent money to someone and they did not receive a message
nhlemaz
Occasional Visitor
i had the same problem when i go to the app it does not give me the option to delete the coucher. says no voucher to delete. even if i use instant money e wallet it says i have 00
Boitumelo
Community Coordinator

Hello @Sandiswa

 

Using your USSD:

 

Dial *120*2345#

Select option 4, it will give you an option to delete voucher.

 

On App (delete):

You can go into your Instant Money history and then choose that voucher to delete.

 

The money will be credited into your account. 

 

Regards, 

Boitumelo

 

Accept as solution

Sandiswa
New Member
I have send money but the voucher number was not sent to the person I been sending money
Nnene
New Contributor
It has expired.Sender must resend
Bolekwa
Visitor

I sent money via Spar, when trying to withdraw the money, it says the voucher has been used. the sender must contact the bank. What is the problem?