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A one-stop forum for all your banking questions
19-02-2024 10:14 AM
03-01-2024 09:04 AM
Good morning, @Dvanschoor.
Thank you for getting in touch with us.
We shared steps to follow should you require assistance logging a claim.
Please let us know if you have taken some time to follow them.
Regards,
Standard Bank Team
01-01-2024 12:19 PM
27-12-2023 11:09 AM
Hi @Gcp229.
Please note the ways in which you can log a claim.
1. Email: Send an email to [email protected].
2. Logging into Insurance Online
3. Use Standard Bank mobile app.
4. Contact us on 0860 123 444.
Thank you for reaching out to us.
Regards,
Standard Bank Team
27-12-2023 08:33 AM
09-12-2023 09:03 AM
Hi @Leezahn18.
We appreciate you bringing this to our notice, and we recognise how inconvenient it must be for you.
If you want to file a claim, we have supplied more information.
Please investigate and contact us so that we can assist you further.
Regards,
Standard Bank Team
09-12-2023 08:46 AM
08-12-2023 09:03 AM
Good morning @SK8.
We appreciate you bringing this to our attention, and we understand just how bothersome it must be for you.
We provided further information about the steps to follow if you want to file a claim.
Please look into it and get in touch with us so we can help you further.
Regards,
Team Standard Bank
08-12-2023 06:04 AM
08-12-2023 06:02 AM
07-12-2023 09:13 AM
Hi @Sm15.
We appreciate you reaching out to us.
Please tell us how you would like us to assist you.
Regrads,
Standard Bank Team
06-12-2023 04:44 PM
22-11-2023 04:07 PM
Good afternoon, @Francois69.
Thank you for getting in touch with us.
Kindly note that we have shared contact information should you need assistance from our insurance team.
Please take some time and have a look into it, and please let us know if you managed to get assistance.
We look forward to your response.
Regards,
Standard Bank Team
20-11-2023 11:16 AM
15-03-2023 10:02 AM
Good morning.
I took some time and checked on learning item. Please see below:
What is the procedure to lodge a claim?
If a claim arises due to an insured danger, you can contact our Claims Fulfilment Centre on 0860 123 444 - Monday to Friday between 8am to 5pm.
Who do I contact if I have an emergency outside of office hours?
Contact Home Assistance Services on 0860 626 160. They are open 365 days a year, 7 days a week.
What is the procedure to cancel the Homeowners Insurance Policy?
An insurance policy is necessary for the duration of the bond. If you require alternative Homeowners Insurance (to be insured elsewhere), you can request Home Loans to cancel the Home owners policy. However, you will be required to provide proof of your alternative homeowners cover to the Home Loans department. Alternatively call us on 0860 123 112 for assistance.
What does the policy cover?
Damage to the physical structure of your private residence and domestic outbuildings, identified as the risk situation in your certificate, and where the structure is built in accordance with the National Building Regulations and constructed as indicated in your certificate.
What is subsidence and landslip cover?
Subsidence is the gradual movement of the land from causes unconnected with the buildings. Landslip is the downward or sideways movement of slopping ground resulting from stresses and loadings exceeding the available strength of the ground. We offer limited subsidence and landslip cover, which cover you for any damages from ground floor level upwards.
What is the procedure if the bond is cancelled and they want to continue with our Insurance?
If the bond is cancelled, please contact our Servicing and Administration department on 0860 121 141 in order to issue a policy debited to your current account.
How is the sum insured calculated?
The Sum Insured is based on the current replacement cost and not market value. The Sum Insured is increased annually based on information from Bureau of Economics Research as well as increases in materials and labour costs of various fixtures and fittings. However, it is your responsibility to ensure that you are adequately insured at all times. If you have made any renovations to your property, please inform us immediately on 0860 121 141.
Why are there 2 excesses for the geyser?
The first amount is in respect of loss of damage to the geyser.
Additional excess (accumulative to geysers) would apply for loss or resultant damage, that is, loss or damage to the dwelling following the bursting, leaking or overflowing of the geyser.
Kind regards,
Fana.
Standard Bank team
13-03-2023 02:10 PM
Roof leaking at the Corner so when its Raining water goes insite the House through the ceiling and the Wall .
Ceiling is Damaged ,the wall changing colour and the Door dificult to close
07-06-2022 05:45 PM
good afternoon
i would like to register a new claim on my leaking roof,the ceiling is daman=ged with water.
Regards
OM Sethoba ID 7904160554081
03-02-2021 12:38 PM