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28-07-2021 06:10 AM
I have recently had the misfortune to deal with the Standard Bank call centre.
Wow, I would rather get a **bleep** from a badger.
We have 4 Bonds with the bank. All I wanted was to receive a copy of the bond transaction for the previous financial year for TAX purposes.
I was placed under cross-examination to verify my identity.
What a dreadful experience.
Upon my failure to be verified I am now obligated to attend to the nearest branch to find a remedy.
It is my submission that the verification system violates the minimum confidentiality standards as prescribe by POPIA.
Can someone arm me with the complaints procedure? I understand the act provides for punitive fines and damages. I would love to stick it to Standard Bank.
Whoever developed this must surely be a product of the outcomes-based education system.
28-07-2021 10:42 AM
I am informed by Mrs Ndlovu at the Standard Bank Complaints Resolution department that I will yeild more success by forwarding a complaint to the regulator. In addition the only remedy open to me is to attend to the Branch to address the issues. No branch is disclosed. any concern I have regarding POPIA and the banks compliance to the act must be addressed with the regulator. All emails to be addressed to [email protected]