A one-stop forum for all your banking questions
Is the other party's vehicle covered in case of an accident?
Are vehicle market values adjusted automatically?
Not on all policies. Customers are advised to call in every 3 to 4 months to update vehicle values.
Is my vehicle covered if I cause an accident?
Yes, if your vehicle is insured for comprehensive cover.
I got a discount when I bought the vehicle. Why should I insure it for more than what I paid for it?
Because in the first twelve months the vehicle will be replaced if a total loss occurs or the new purchase price would be paid out.
Should I specify any other driver that might be using my vehicle?
No, you will still enjoy cover but subject to the other person having a valid South African driver's licence.
Do I get a discount on the premium for installing a tracking device?
Can I make use of the car hire benefit if my vehicle breaks down?
No, car hire cover is subject to the vehicle being un-driveable as a result of an insured event.
If my vehicle is not inspected within the prescribed period, will the cover cease?
Depends on the policy. Normally cover for theft, hi-jacking, windscreen and car radios are suspended.
Why did the premium increase when I changed address?
The risk situation changed and the Underwriter regards the new area as a higher risk than the previous area.
I use my vehicle to attend meetings +/- twice a month. Do I have to insure it for business use?
Depends on the Underwriter. This would be referred to the Underwriter for clarification.
I bought my son/daughter a vehicle. Can I insure it on my policy?
Yes, normally if the son/daughter is under 25 years, earn no income and is still dependant on you.
Here is the link to insure your car: http://www.standardbank.co.za/standardbank/Personal/Insuring/My-Car-and-Home/Car-&-Home-Insurance
Contact us here: 0860 123 999
Roadside Assistance: 0861 007 247
Submit a claim with your insurance providerClaims contact numbers:
Emergency assist (home & roadside):
You can nominate posts from the Talk section to the community’s Learn knowledge base.
Just click on the Topic options dropdown above the post and select ‘nominate to knowledge base’.
If the post meets the criteria, we’ll turn it into a knowledge base article.
©2016 Standard Bank is a licensed financial services provider in terms of the Financial Advisory and Intermediary Services Act and a registered credit provider in terms of the National Credit Act Legal | Terms & conditions | Help | User Guidelines