Is the other party's vehicle covered in case of an accident?
Yes
Are vehicle market values adjusted automatically?
Not on all policies. Customers are advised to call in every 3 to 4 months to update vehicle values.
Is my vehicle covered if I cause an accident?
Yes, if your vehicle is insured for comprehensive cover.
I got a discount when I bought the vehicle. Why should I insure it for more than what I paid for it?
Because in the first twelve months the vehicle will be replaced if a total loss occurs or the new purchase price would be paid out.
Should I specify any other driver that might be using my vehicle?
No, you will still enjoy cover but subject to the other person having a valid South African driver's licence.
Do I get a discount on the premium for installing a tracking device?
Yes
Can I make use of the car hire benefit if my vehicle breaks down?
No, car hire cover is subject to the vehicle being un-driveable as a result of an insured event.
If my vehicle is not inspected within the prescribed period, will the cover cease?
Depends on the policy. Normally cover for theft, hi-jacking, windscreen and car radios are suspended.
Why did the premium increase when I changed address?
The risk situation changed and the Underwriter regards the new area as a higher risk than the previous area.
I use my vehicle to attend meetings +/- twice a month. Do I have to insure it for business use?
Depends on the Underwriter. This would be referred to the Underwriter for clarification.
I bought my son/daughter a vehicle. Can I insure it on my policy?
Yes, normally if the son/daughter is under 25 years, earn no income and is still dependant on you.
Here is the link to insure your car: http://www.standardbank.co.za/standardbank/Personal/Insuring/My-Car-and-Home/Car-&-Home-Insurance
Contact us here: 0860 123 999
Roadside Assistance: 0860 123 999
Submit a claim with your insurance provider
Claims contact numbers:
- Stansure - 0860 123 999
- Santam - 0860 505 911
- Hollard - 0860 000 351
- SIL Touch Up - 0860 111 251
- King Price - 0860 505 050
- First For Women - 0861 111 805
- Auto & General - 0861 600 224
Emergency assist (home & roadside):
- Stansure (Roadside) - 0860 123 999
- Stansure (Home) - 0860 123 999
- Hollard - 0860 123 365
- King Price - 0860 505 050
- First For Women - 0860 104 212
- Auto & General - 0860 104 210