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The below steps will assist you on how to do a "Debit Order Reversal" on Internet Banking
1.#30 Transaction not authorised.
2. #32 Debit order in contradiction with mandate.
3.#34Debit order has been stopped.
4.# 36 Contract has been cancelled.
On my side this option is giving me error stating ( something went wrong try again) this option has been de activated since 28/03/2019
This might be due to a technical error, please try again and note this process is also available on your Mobile Banking App.
You will need to update your Mobile Banking App Software to current update.
Let us know should you still experience any issues on this.
I have phoned 8 times and held on for hours, i have to reverse a debit order but i am not coming through.
please assist me
Please be advised that you can now reverse unauthorised debit orders on the online banking platform, as well as, the mobile banking app. Please visit: https://community.standardbank.co.za/t5/Internet-banking/How-to-reverse-a-Debit-Order-on-Online-Bank... for more information on how you can reverse your unauthorised debit orders on the online/internet banking platform, as well as, https://community.standardbank.co.za/t5/Key-app-features/How-to-reverse-a-Debit-Order-on-the-Mobile-... for mobile banking app reversals.
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