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How to switch from old Internet Banking to new Online Banking
Community Manager
We will soon be disabling our old Internet Banking and moving entirely over to our new Online Banking. Next time you log in to your Internet Banking profile, you may be prompted to switch to new Online Banking, this process only takes you five minutes.
You can follow these five simple steps to set up your new Online Banking profile:
Step 1: Sign in to your Internet Banking profile as per usual, using your card number, CSP number and password. This is so we can verify who you are and who is registering for new Online Banking.
Step 2: Once you’ve signed in, you’ll need to create new sign-in details: use your email address as your username and choose an alphanumeric password (containing at least one upper case and one lower case letter and one number). To ensure your password is correct, hover over ‘password tips’. Enter your new username and password again to confirm.
Step 3: Once you’ve confirmed your username and password, agree to the updated terms and conditions and click ‘done’.
Step 4: We’ll then send you an OTP via SMS or email (as per your bank profile and preferred method). Enter the five-digit OTP and click ‘submit’ to confirm and complete your registration. If you did not receive our OTP, click ‘resend’.
Step 5: You will see a confirmation message approving your successfully created new Online Banking profile. In addition, you’ll also receive two emails as well as an SMS confirming your move to new Online Banking. To start using your new Online Banking profile, click ‘get started’.
Hello @ClaireG,
Thank you so much for the feedback 
.
Let us know should you still need further assistance on navigating the new Internet Banking.
Regards,
Boitumelo
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