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Errors for unsuccessful debit order reversals on the Mobile App

Scenario 1 - Select an Account

Having successfully navigated to the Select an Account page from the Manage Debit Orders page, the accounts response is successful, and you do not have any transactional accounts.

 

Picture1.png

 

 

Scenario 2 - Select an Account

Having successfully navigated to the Select an Account page from the Manage Debit Orders page, the accounts response is unsuccessful. The Select an Account page is displayed with an error message and a retry function.

 

Picture2.png

 

 

Scenario 1 - Reverse Debit Order 

Having successfully navigated to the Reverse Debit Order list page, the response to retrieve debit orders for the selected account is successful, but not populated the Reverse Debit Order list page is displayed with an empty message.

 

Picture3.png

 

 

Scenario 2 - Reverse Debit Order 

Having successfully navigated to the Reverse Debit Order list page, the response to retrieve debit orders for the selected account is unsuccessful the Reverse Debit Order list page is displayed with an error message and a retry function.

 

Picture4.png

 

 

Scenario 1 - Reversal Unsuccessful

Having successfully navigated to the Accept T&Cs overlay page, the customer clicks on the ACCEPT button, and the response is unsuccessful the customer is navigated back to the Reverse Debit Order list page with an unsuccessful message.

 

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Contributors
Version history
Revision #:
2 of 2
Last update:
‎20-03-2019 04:38 PM
Updated by:
 
Comments
Occasional Visitor

I have tried to reverse debit order but the answer is something went wrong try again .