Visit our COVID-19 site for latest information regarding how we can support you. For up to date information about the pandemic visit www.sacoronavirus.co.za.
A one-stop forum for all your banking questions
1. How do I play Lotto on Banking App?
2. What is the ticket cost?
3. What are the fees?
• The fee we charge for 2019 is R2.30 per Lotto purchase transaction irrespective of how many boards are played. (A board is a set of 6 numbers).
4. Can anyone buy a Lotto ticket via Standard Bank mobile banking App?
• Qualifying Criteria:
o You must be 18 years or older to play.
o You must be registered on the Mobile Banking App.
o You may only use a transactional or savings account. No credit card, loan account, sum1 account or business
account may be used.
5. Why do I need to confirm that I am 18 years and older to purchase a ticket?
• These are the Game rules and we need you, the account holder, to confirm that you are over 18 years old.
6. Why should I play Lotto and/or Powerball via Standard Bank mobile banking App?
7. Can I cancel Lotto games played?
• Once transaction confirmed by the customer, the ticket purchase cannot be cancelled or reversed.
8. Notification and payout for winnings ≤R50000 should be managed as follows:
9. Notification and claiming of winnings >R50000 should be managed as follows:
10. Where are the nearest Ithuba offices?
• You can find more information on Ithuba’s Regional offices on their website www.nationallottery.co.za
11. I got an error while playing, was my game successful?
12. When will the winning SMS’s be sent out?
• After 07:00AM, the morning after the draw.
13. What is the cut-off time before each draw?
• The draw is at 21.00 on draw days. The cut off time will be 30 minutes before i.e. 20.30. Any tickets purchased after this time will be for the following draw.
14. When are the Draws?
15. I have not received my winnings?
16. What are the sales hours for Lotto and Lotto Plus?
17. What are the playing thresholds/limits for games on the mobile banking App?
18. Are non-residents with SBSA accounts able to play?
• No, Lotto is only available to South Africans.
19. What restrictions are in place for under 18’s playing lotto?
• They cannot play.
20. What are the daily/monthly limits?
• You cannot play for more than R1000 a day or R15000 a month.
21. When I play Powerball Quick pick, the last number is sometimes a duplicate of one of the other numbers?
• In Powerball, the first five numbers are from 1 – 50, and the last number is from 1 – 20. This means there is always a possibility that the last number could be a duplicate of the first five numbers, if any number under 20 was selected.
22. How much does it cost to play (fees)?
23. Is this depended on EAP or ATM Withdrawal limit?
• ATM Limit is being used.
24. What cellphone number will be used to notify me?
• It will be the OTP/ MyUpdates cell number.
25. What is the “fee narrative” on my statement?
• “Fee: lotto purchase”
26. Is the fee inclusive of transaction or separate?
• The fee is charged separately, and will be reflected on the customer’s account statement as “Fee: lotto purchase”.
27. How many boards can I play in total?
• You can play up to 10 boards at a time, numbers are generated by the lotto system using Quick Pick.
28. Will i see the numbers that have been chosen for me on the app?
• No, you will receive a SMS confirmation of the numbers selected.
I played lotto on my standard bank app but I didn't get a message of the numbers they picked of me.
I,am trying to play lotto but it keeps on saying it has encouterd technically error try again later.
What must i do its been days.
Hello @Mashiyamahle,
Please advise if this is still an issue? If yes, please share the screenshots of the error message from your end. We would like to share this with our technical team for further investigation.
You can forward us your query here: [email protected]
Let us know should you require further assistance on this.
Regards,
Boitumelo
How do I select the account frome which the lotto money must be deducted
Question: Can you play lotto using the app while in a different country? It is only mentioned that notifications are sent via SMS. Would one be able to get the lotto numbers via email?
Hi Lee27,
You can play the lottery in another country if you are using an Android device. If you are also roaming you are able to receive your SMS on your device.
I played powerball quick pick but I can't see my numbers is there something wrong?
I played the lotto through the Standard Bank App and never recieved a message.
I played powerball and plus on the 27 Friday 2020, I played 3 draws for "QUICK PICK" option and I was charged R22. 50 for those 3 draws I had played but now I only received 1 draw, where are the rest of my numbers? Please assist.
I played Powerball for Friday 10 April 2020 using my app. I still haven't received my winning message. Is it because of the long Easter weekend then I will receive it after?
How do I select account where lotto will be deducted?
Can't seem to play lotto or powerball keeps telling me there is a technical error when I want to transact to pay for ticket 2 days now what's happening driving me mad.
Hello @Landmann,
Kindly forward your digital ID (email address registered on app), ID number and contact details to [email protected] with the subject line "powerball technical error" so that we can look into this matter and assist you further.
Kind Regards,
Mandy
Nice idea, mate! I also thought about such start-up some years ago, I'm sure it'll play off very quickly. When I thought about this idea in my head, I came to the conclusion that in this case, it's best to use cryptocurrency, that in the future there will be no problems. Hackers most often target sites of this kind because there's a lot of money-spinning around. Using cryptocurrency, you'll protect your customers. For example, I've been playing on ign88.co all my life since there you can play poker using bitcoins and I feel that my finances are safe.
Lotto /powerball don't give me the option to select a bonus number or 6th number??? The format of the screen is completely out so I always have to resort to quick picks or the autogenerate option which is highly annoying as I have complained about this before however I've received no response?
I made a payment of R25.00 to my E wallet acc on the Ithuba national Lottery website from Std bank acc and app on 23 June however it's still not reflecting hence preventing me from paying the Lotto lastnight. Please kindly look into this urgently!
Nice idea, mate! I also thought about such start-up some years ago, I'm sure it'll play off very quickly. When I thought about this idea in my head, I came to the conclusion that in this case, it's best to use cryptocurrency, that in the future there will be no problems. Hackers most often target sites of this kind because there's a lot of money-spinning around. Using cryptocurrency, you'll protect your customers. For example, I've been playing on ign88.co all my life since there you can play poker using bitcoins and I feel that my finances are safe.
Where can I find some more info?
No.28 I have not received the confirmation sms of numbers that I have played but received an sms stating that money was deducted for lotto
Hello everyone! Well first of all I would like to thank you for this awesome and very helpful information you are the best. I also know a good and interesting gambling site where I play poker for almost five years. During this time I've never had a problem. Now I recommended it to all my friends and they are also excited by the quality of the service they provide. So make sure to check the following site: W88 and from now you are gonna have a great experience playing gamblings. I wish you the best and have a wonderful day!
Hi! There is no Lotto option on the Buy platform of my app, only airtime and electricty. The app is updated to the latest version. Any assistance will be appreciated. Thanks
What to do when you want to play lotto and it says technical error try again later?
You can nominate posts from the Talk section to the community’s Learn knowledge base.
Just click on the Topic options dropdown above the post and select ‘nominate to knowledge base’.
If the post meets the criteria, we’ll turn it into a knowledge base article.