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Community


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Community

A one-stop forum for all your banking questions

How do I change my EAP limit on the app?

 

  • Select the menu icon in the top left or swipe the screen from left to right
  • Select ‘Manage Cards’
  • Select the highlighted card (this is the card you used to create the dashboard)
  • Select ‘Monthly EAP Limit’
  • Select the current EAP limit amount, and change this to the new limit that you’d like (up to a maximum of R500 000)
  • Select ‘Next’
  • You will receive a one-time password (OTP) delivered to your cellphone or email
  • Enter this OTP
  • A screen will confirm your limit is updated and you will receive an SMS to confirm your limit has been changed
  • Your new limit is applied permanently (ie for this month, and all months after that)

 

 

 

 

Contributors
Version history
Revision #:
3 of 3
Last update:
‎13-04-2016 10:02 AM
Updated by:
 
Comments
hadi
Occasional Visitor

There is no cards section on my app 

Pls assist asap

Shalom
Occasional Visitor
there is no card section on my app, please assist
kr
Occasional Visitor

As previous posters have said above, there is no cards section in my app either. I do have the latest version

StandardBank
Community Coordinator

Hi Kr,

 

The EAP limit changes can only be done on the new internet banking. 

 

The Card section on the app is found on the page where you manage your dashboards.

 

Regards,

Standard Bank Team

StandardBank
Community Coordinator

Hi Kr,

 

The EAP limit changes can only be done on the new internet banking. 

 

The Card section on the app is found on the page where you manage your dashboards.

 

Regards,

Standard Bank Team

zandileninaward
Visitor

i have been trying to change it with the new app but i fail coz it freezes wen i try to press next

StandardBank
Community Coordinator

Hi Zandileninaward,

 

You can change your EAP only on the new internet banking site.

 

Regards,

Standard Bank Team

milelati
New Member

When I change the eap limit it always say technical error try later 

StandardBank
Community Coordinator

Hi milelati,

 

Please restart your device and try again. Should you still be having issues, please let me know so I can escalate this matter to one of our specialist.

StandardBank
Community Coordinator

Hi milelati,

 

 

You need to go into a branch to increase your EAP limit from 0. After this initial in branch limit increase, you will be able to manage/increase your limit in the app.  

sbonisoprince2
Regular Visitor

the is no highlighted card but both my cards apear credit and cheque by when I increase EAP it's keep telling me service not available currently and I'm not in RSA currently 

StandardBank
Community Coordinator

Hi Sbonisoprince2, I will escalate your query to a specialist to assist you.

StandardBank
Community Coordinator

Hi sbonisoprince2, 

 

 

Your EAP limits are currently set to 0. If your EAP limit is currently 0 they will need to go to the branch to increase it. This restriction has been added for security reasons and applies to all customers.

There is an issue in the Android version of the app which results in that generic “technical exception” type error message being displayed in this scenario but the root cause is that you are trying to increase your limit from 0. 

 

 

sbonisoprince2
Regular Visitor

I'm in Congo can't they help via telephone cause I want to transfer money to my 32 notice acc 

StandardBank
Community Coordinator

Hi Sbonisoprince2,

 

You can call the international help desk for assistance. They're available on +2710 249 0051.

 

Regards,

Standard Bank Team

Bigjo
New Member

 When I try to change my limit it tells service temporary unavailable.When I call, I get asked security questions, I answer and I fail.

It baffles me because, i have no accounts, some of the companies/shops I've never heard of and I manage to fail the "test".

I live and work abroad, now how does one fix this cause not like I can just walk into a standard bank here.

Besides, what's the point of having the option on the app if it never works???

 

Boitumelo
Community Coordinator

H Bigjo,

 

I do apologise for your expereince with the EAP limit change. Please do email us your account details, including ID number for further assistance with your query to: [email protected].

 

Elvinia-eli
Occasional Visitor

Hi 

 

I tried changing my EAT payment but it says I should call my branch to do it I'm currently in the US and do not have time to call banks for this matter i really thought this app was gonna be so helpful but it's more stressful!

ilanampiti
Community Coordinator

Hi,

 

Please forward your query, contact details and ID number to [email protected], so one of our consultants can contact you via email.

Ado
Frequent Visitor

My EAP is 0 I will to increase or to have a balance on it. It tell me contacts ur branch I am in Dubai. How will I do it. 

Boitumelo
Community Coordinator

Hi Ado,

 

The only way to resolve this will be to forward your query and account details to email: ask.SBSA@standardbank.co.zafor further assistance.

 

Regards,

marktewater
Occasional Visitor

These steps don't work with new app.  Options stated DO NOT appear on settings page

 

Theo-88
New Member

It tells me to consult my branch

Thandolwakhe
Occasional Visitor

I have been trying to increase my EAP limit on the app but everytime it says the service is currently unavailable. My EAP limit is currently R100 Please help urgently. 

MandyP
Community Coordinator

Hello @Thandolwakhe,

 

Could I advise that you forward your account details, ID number and contact details to [email protected] with the subject line "EAP limit service currently unavailable" so that our team can be able to look into the source of this issue and assist you further.

 

Kind Regards,

Mandy

Christine_F
Occasional Visitor

When I try change my limit it tells me I have to contact my branch to do so. It doesn’t send me a OTP. Why is this and what must I do to change my limit? 

Thank you for your assistance. 

Boitumelo
Community Coordinator

Hello @Christine_F,

 

Please note that you will have to contact us or visit your nearest branch to activate this feature if you doing it for the first time on your App.

 

You can contact us here: 0860 123 000.

 

Regards, 

Boitumelo

Phu_23
Occasional Visitor

I tried all steps but it says I have to go to my nearest branch for security purposes. I did that it only increased for a few hours than afterwards it was back to R0. 00 so what shall I do now?