Follow the below steps when reversing a debit order on your App:
You need to be signed into the mobile app and have accounts linked to your SA dashboard, then click on the 'More' option on the navigation bar.
You will be navigated to the 'More' menu with the Manage Debit Orders menu item displayed.
The 'Manage debit orders' menu item will not be displayed for Non-SA dashboards.
Click on the Manage debit orders menu item. You will be navigated to theManage Debit Orders page with the DebiCheck and Reverse a debit order menu items displayed.
You will then click on the 'Reverse a debit order' menu item.
Select an Account page. The 'Select an Account page' menu item is displayed with a list of your transactional accounts.
Select an Account page from the Manage Debit Orders page which has transactional accounts.
You will then click on a listed account and be navigated to the Reverse Debit Order list page.
Step 5 :
The Reverse Debit Order detail page is displayed for the selected debit order with the following:
You will see the 'Reverse button' and will be able to click on it.
Step 6 :
Reverse Debit Order confirm page is displayed for the selected debit order with the following:
Reverse reason selector
CONFIRM button disabled
Reverse Debit Order confirmation page will be displayed for the selected debit order, you will click on the reverse reason selector and be navigated to the Reason for Reversal page with the list of reasons displayed.
Select a reversal reason.
Reverse Debit Order confirm page of the selected debit order with the reverse reason selector populated with the selected reason and the CONFIRM button enabled.
You have successfully navigated to the Reverse debit order confirmation page and selected a reason.
Reverse debit order confirmation page and selected a reason, then click on the CONFIRM button which the displays Accept T&Cs overlay page with the following:
Terms and conditions text
Accept T&Cs overlay page, and then click on the CANCEL button, you will be navigated back to the Reverse Debit Order detail page of the selected debit order.
Click on the ACCEPT button and the response is successful. You will be navigated back to the Reverse Debit Order list page with a successful message.
“Debit order reversed successfully. Funds will reflect in 2 business days.”
Scenarios for unsuccessful Debit Order reversals can be found over here...