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Community


Share knowledge. Ask questions. Find answers.

Community

A one-stop forum for all your banking questions

When creating my Standard Bank ID, why can’t I use my international number (if I am living overseas), to receive my one-time-PIN?

Currently, you can only use local, South African, cellphone numbers when creating your Standard Bank ID. In time, we will enhance this to allow any cellphone numbers, from anywhere in the world, to be used.

Contributors
Version history
Revision #:
1 of 1
Last update:
‎12-03-2015 10:32 AM
Updated by:
 
Comments
kevin6225
Regular Visitor

Why can't they send my OTP to my email address . I have been to the bank to change and still not done I live in Mozambique I can't go to Standard bank in South Africa every time there's a problem

warnerlala
New Member

Urgent situation! 

I am living in Korea and I am trying to set up limits on my cards on my bank application  but i can't receive  the message now for it as my sim card for south africa  does not work here. What can I do?? I need to use my cards abroad for the next 6 month's  and tibia very important that I get notifications  about when I use my card abroad. Can I  please get emailed instead of sms notifications??? Please help!  

ilanampiti
Community Coordinator

Hi warnerlala,

 

Please call our International help desk for assistance on this matter on +27 11 299 4520. 

 

Helena2
Occasional Visitor

I am Helena and currently I am living in Angola. My phone was robbed. Now that I have a new phone I downloaded standard Bank App and it sends the one time pin to my number which I left active in SA. The problem is, my cousin is not receiving the OTP. 

 

Without the OTP I can not sign in. The app says the the OTP is sent to my number but there's nothing on the phone. 

 

I have requested to receive the OTP on my email, just as my husband has requested FNB and they did it. But my request has not been answered.