About lotto Problems

[FanaM1]

Hi @Anbin.

Thank you for telling us.

We'd like to look into this situation for you.

Please send an email to [email protected] with the subject line "Lotto Icon disappearing".

We sincerely apologise for the inconvenience.

Regatds,

Standard Bank Team

[Anbin]

The lotto icon keeps disappearing on the app. This problem has been going on for the last 3 months now. The information provided, regarding enabling the location is useless and does not resolve the problem.

[FanaM1]

Good morning, @sepenam.

Thank you for writing to us.

To resolve this issue, please go to your phone settings.

Choose App,

Click on your Standard Bank app.

On permissions, please enable location.

Then sign on to the banking app, and you will be able to play the lotto.

Please note. The lotto can only be played when you are in SA; if you go abroad or are abroad, it will not be allowed due to Google Play Store policy.

Regards,

Standard Bank Team

[sepenam]

lotto option keeps on disappearing when i tryi to open it on the app. location is enabled

[James12]

Keeps on asking for location, phone location is on and it does not advance when you agree

[FanaM1]

Hi @GP4.

Thank you for drawing our attention to this.

Please tell us what problems you are having with lottery option and whether you have recently attempted to play it.

Your feedback is greatly appreciated.

Regards,

Fana.

Standard Bank Team

[GP4]

Technical problems and does not work

[JeanineDMouton]

I cannot buy Lotto tickets on the Standard Bank app. Getting technical error message

[Tersia8808]

Now 3 months getting error something went wrong try again. NO help on email or telephone.

[Ambz · Accepted solution]

I am getting an error try again later

[ishaan]

I was trying to play powerball on my app but it says, there is a technical problem. So what does this means. Any help.