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Accounts not visible on Banking App Dashboard(Android) - worked previously

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LesleyH
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Accounts not visible on Banking App Dashboard(Andr...

Hi 

 

Could someone please assist. I have an Android phone(P8 lite). I've been using the banking app without failure for a couple years now. The problem I have experienced recently is that my accounts aren't visible on my dashboard(only displays "add account"). I have checked the following:

 

  • Internet banking works fine.
  • Cards are still linked
  • Phone is linked in app
  • Check balance peek, works fine! ???
  • Once logged in can still access my beneficiaries, settings etc.
  • My device name doesn't have special charaters (solution posted for IOS device)

I tried to figure out what has changed on my device... the only thing that comes to mind is that I changed the default mobile data sim setting i.e. from sim 1 to 2 (dual sim setup). I changed this setting as before, but this has no effect on the App.

 

Thanks.

 

 

Thanks.

 

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4 REPLIES
LaraLolla
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Re: Accounts not visible on Banking App Dashboard(...

My accounts are not showing i just get a reload sign but nothing happens. Is anyone else experiencing this?
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Punkyn
Visitor

Re: Accounts not visible on Banking App Dashboard(...

Same thing is happening to me. I'm also using a Huawei phone (P9 lite).
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LesleyH
Solution
New Contributor

Re: Accounts not visible on Banking App Dashboard(...

FYI

 

Spoke to tech support at Standard Bank. The solution is to delete your old dashboard, but first you have to create another dashboard(if don't have one already).

While the other dashboard is active then you are allowed to delete the "problem dashboard" (can't delete an active dashboard). Then simply add your Banking Dashboard again.

 

Steps followed:

 

  • Login to App
  • Click More menu button(bottom right)
  • Then "add new profile"
  • "My Personal Dashboard" will be created(Don't do anything further, go back to home screen)
  • Click More button again "My Personal Dashboard" should have a blue circle next to it to show it is active
  • While this dashboard is active in the More menu scroll to Settings -- In the Dashboards category select your old dashboard("Banking Dashboard") and at the bottom delete and unlink
  • Now you can add your Banking Dashboard profile with the steps mentioned above and continue with linking card etc.( You will have 2 "My Personal Dashboard" profiles. Delete unused one and Rename the working one to whatever eg. Banking Dashboard) 

 

Hope this helps others out there. Cheers.

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qoqola
Contributor

Re: Accounts not visible on Banking App Dashboard(...

Hello, can u say something about a https://mobile-spy-apps.com mobile recorder on Android. How can we use this application in our phones?

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