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App data purchase errors

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lemmerjacobs1
Occasional Visitor
Hi, I have an MTN Number ported to Vodacom, I tried to purchase data on Vodacom first & It said technical error, then I tried MTN said the same, HOWEVER, I've just had both purchase payments come through but no data received?
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Community Coordinator

Hi lemmerjacobs1, I have escalated your query to our app specialist.

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Jmonchusi
Occasional Visitor
Can I get refund on data purchased using incorrect network?
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Community Coordinator
Hello @Jmonchusi,
Please be advised that currently it's not possible to refund data purchases as the prompts require that you enter the correct details when making your purchase.

Kind Regards,
Mandy
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