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A one-stop forum for all your banking questions
05-12-2022 05:57 PM
Hello there.
Thank you for getting in touch with us.
This seems like a really frustrating scenario, no doubt.
The details you're trying to use are not the ones you used to sign up at first.
Our digital staff needs to update your information. For assistance, call us at 0860 123 000 and select options 3 and 4.
Looking forward to your response.
Regards
Fana.
Standard Bank Team.
04-12-2022 10:57 AM
25-05-2022 11:31 AM
Hi,
I am experiencing an internet bank app sign issue.
When signing in the app asks for a card no. and pin. I input this with the OTP, and receive a message that says "incorrect credentials" . I have tried uninstalling the app and re-installing the app. with no success.
The sign in process keeps requesting a card no., pin and OTP.
23-05-2022 01:14 PM
Hi @PaulFoulkes, in order for you to continue using your mobile app, you need to link your card on the app. Please do get in touch on email [email protected], reach out via Twitter on StandardBankZA, Facebook on Standard Bank - South Africa or call on 0860 123 000 option 3 then 4.
22-05-2022 09:50 AM