Approve payment with QR code

[marianne01]

I am having the same problem!!!! Infuriating. 

[karen13]

how do i get rid of the qr to make an eft to takealot

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@Kira wrote:
I have been having this problem for over a week. I am unable to make eft payments from my phone because I keep getting a pop up screen with a QR code that I need to scan to approve the payment which is impossible to do while I'm using my phone. How do I switch this feature off and go back to receiving an OTP. I have called the call centre and went into the branch and no one could help.

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[FanaM1]

Thank you, the team will be in touch.

[Zaakira2]

Thanks-it's [email protected]

[FanaM1]

Hi @Zaakira2, thank you so much. Please confirm your email address so the team can fast track your email, and assist further.

[Zaakira2]

This was my original post and I never received a response. Please note that I have sent through an email to the address you mentioned below, and I hope this issue can be resolved. I have been unable to use my phone for payments for months now when using the internet browser.

[FanaM1]

Hi @nics35, I'd like to get my team to look into it. Please send an email to [email protected] with subject line "EFT payments using QR code". Kindly let me know once you have sent it, so I request the team to quickly look into it.

[nics35]

Im having the same issue, very frustrating indeed!!! Can someone help please?

[Kira]

I have been having this problem for over a week. I am unable to make eft payments from my phone because I keep getting a pop up screen with a QR code that I need to scan to approve the payment which is impossible to do while I'm using my phone. How do I switch this feature off and go back to receiving an OTP. I have called the call centre and went into the branch and no one could help.