Could I kindly ask that you forward your credit card details, ID number and contact details to [email protected] with the subject line "credit card balance" so that we may look into this matter further for you. Alternatively you can call credit card support on 086 120 1000.
Please note that you also have the option of linking your credit card to the primary card linked on your app. The linking of the cards can be done in a branch or via customer care on 0860 123 000. Once you've been assisted with linking the cards, the credit card tier will appear on your dashboard. By tapping on it, you'll be able to view your balance.