11-10-2017 10:10 AM
11-10-2017 11:12 AM
11-10-2017 12:15 PM
I did a hard restart and the app still won't open.
I don't see an option to add photos, but nothing happens and eventually the Retry button appears on the screen.
I am connected to the interent.
I have also deleted the app and downloaded it again from the app store. Still no joy.
Please can you assist? Telling me it's supported in ios 11 when it clearly isn't is not very helpful. Before I upgraded to the latest ios, it worked perfectly.
11-10-2017 03:36 PM
12-10-2017 02:39 PM
our technical team has advised that you need to ensure that the application crash logs are being shared with us automatically. Please note, the crash logs will only be uploaded when the user is on Wi-Fi. As a user you must do the following to check this:
- Go into the OS Settings and select Privacy,
- Then scroll to the bottom and select Analytics,
- Then switch on “Share with App Developers”,
Please let me know upon completion if this was helpful.