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Banking app errors account not transactional

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I can log in successfully on the mobile banking app. Once logged in everything is gone.. Go into my beneficiaries and a screen pops up saying that “An active transactional account is required to make payments” So i tried internet banking and everything works perfectly. Wondering if there is something wrong with the mobile banking app? Help!
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Add your accounts
Link your bank accounts , online share trading..... !! Can’t acces my accounts !!!!!
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