02-08-2017 10:03 AM
If I have created a new dashboard because I have a new card, how can I transfer all my current beneficiaries to my new dashboard? Surely this should be possible as it is the same account number?
02-08-2017 04:40 PM
Once you have downloaded the new app for the first time, and created a Standard Bank ID, you will be asked to link your cards (this “pulls through” the accounts and beneficiaries that are associated with this card)
Firstly, you will be asked if you have Internet Banking or not.
We will check to see if your cellphone number is registered on the Standard Bank database. If it is, then we will send a One-Time Password (OTP) to your cellphone.
If your cellphone number is not registered on our database, we will ask you to supply it.
If you try three times to link your card and you are unsuccessful, you will need to go to the branch.
If for some reason there is an error or a problem entering the cellphone number, and you are unable to register the card, you may also have to visit a branch.
To link more cards to your app, you will have to create a new dashboard. Swipe the screen from left to right, in the 'Dashboards' section, select "+ Add new..." and follow the prompts.
14-09-2019 06:17 AM