Community

Share knowledge. Find answers. Ask questions.

Community

A one-stop forum for all your banking questions

Beneficiary Wrong account and no Branch Code

Reply
Anele-
Visitor

I just made a payment to my school fees using the  " A bank-approved company " Tab.   on my Mobile App , but when I try to Print the Proof of I saw that Its not the correct account number plus the branch code is blank. 

 

How can this be listed under APPROVED Companies ?????? 

 

How can one resolve this since the money is not reflecting at CPUT side.    

 

Reason for using  " A bank-approved company " Tab.  when I tried to enter the Account number  manually and  it said the Account Number already exit.  

0 Kudos
Reply
3 REPLIES 3
Highlighted
Community Coordinator

Hello Anele,

 

The best way to resolve this is to forward us your full account details with your full request to: [email protected] for us to investigate the amounts and advise accordingly. Please note that for EFT payments will normally take anything from 24hrs to 72hrs (up to three working days) to reflect.

 

I trust all is in order to resolve your query.

 

Regards,

Boitumelo

0 Kudos
Reply
Rms
Occasional Visitor
I have the same issue now fnb cant allocate my payment. I also added detail and redirected me to a listed fnb rmb. Now my money ia somewhere and the pre legal deparment is hounding us due to non payment but the efy was done. Please help me!!!
0 Kudos
Reply
Community Coordinator

Hello @Rms,

 

I can imagine frustration on the payment not showing. We can have our service team trace the payment for you and advise where it is hagging. 

 

Please email us here with your full account details: [email protected] for further investigation.

 

Regards,

Boitumelo

0 Kudos
Reply